Position Summary: Each Regional Manager will have the opportunity to change health care across this country. Their work has purpose; the capacity to strengthen the financial stability of struggling health care organizations, improve the quality of life of thousands of patients, and bring joy back into the workplace. They will work closely with the Regional Vice President to drive relationships and results for each organization they work with. The Regional Manager will act in the role of a trusted advisor, almost as a member of each organization's C-Suite, to identify improvement opportunities, share pertinent data and information, and be responsive to their questions and needs. They will be the quarterback of a cross-functional team of Caravan employees that ensures each client has an individualized strategy that improves quality and reduces cost, that resources are appropriately allocated to get results, and that each client is executing the strategy. They will work closely with the C-Suite of each client to develop a long-term Population Health Strategy.

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

Qualifications:

• Bachelor's degree from an accredited four-year college or university: Business, Business Administration, Finance, Health care, Health Care Administration, Public Health or related field. Masters strongly preferred.
• At least 3 years in health care, preferably with some experience in an Accountable Care Organization, consulting, financial management, network development or managed care.
• Strong communication and customer service skills.
• Proficient with tools such as CRMs, Microsoft Excel, Word, Smart Sheet, and PowerPoint.
• Ability to travel up to 5-10%

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned:

• Build deep client relationships.
  • Participate in client launches as scheduled to deliver content and begin to build personal and professional relationships with each of their clients
  • Act as the main point of contact for C-Suite members for items such as routine questions and issues; compliance with resolutions, amendments; etc.
  • Listen, learn and understand the clients' needs in manner that earns the trust of the client, so every client feels we will advocate, protect and deliver on our word/contract
  • Lead the Strategy and Performance meetings, including meeting preparation, review of material and editing, delivery of the data packet with the intent of providing the key information and opportunity the client needs to develop and execute their annual plan,
  • Post Strategy and Performance minutes, complete follow-up items, run analytics reports, submit helpdesk tickets, identify training opportunities, submit attendee lists and feed action items into roadmap meetings and vice versa
  • Provide handover support to Population Health Managers, who will conduct Road Maps
  • Track goals from their Strategy plans and create accountability structure with client related to the goals
  • Provide tools and content as needed to achieve goals
• Manage Client Results.
  • Along with the RVP, be the go-to-expert for a designated region including existing clients, potential clients and areas of opportunity
  • Actively work with the Customer Success Team for every client assigned within your region in a collaborative fashion, managing resources to get desired results
  • Leverage Voice of Customer survey information for greater impact in serving and supporting clients
  • Serve as the point of escalation when client issues arise from the Delivery, Compliance, Legal, Accounting, and other Caravan Health departments
  • Work in conjunction with the Director of Key Performance Indicators when a client is identified at risk or in remediation to get them back on track
  • Communicate results, wins, and concerns to the RVP and VP of Customer Success
  • Ensure the client is on track to meet their internal objectives as well as goals set by the Caravan Health client success team. Know and report the performance of each of their clients
  • Create and update client dashboards, utilize dashboard to oversee progress of region (in partnership with delivery team) and use dashboards to set quarterly goals. Feed information to delivery team on who needs extra support
  • Run analytics reports. Keep a pulse on region and assist delivery team in identifying key areas/clients to target

Competencies: Above all else, the successful candidate will have professional maturity – an ability to stay calm under pressure, communicate effectively, own problems and provide solutions, put the organization above self, and interact with others in a positive manner always. And they will always do the right thing for the client and for Caravan Health.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Good team player.

• Communications - Creates and sustains ongoing forums that encourage two-way communication opportunities; demonstrates and promotes positive prospect, client, and work relationships; proactively addresses and manages conflict and disputes; works to achieve constructive resolution.
• Verbal Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Masters webinar and presentation technology and tools.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Strategic Thinking - Adapts strategy to changing conditions. Analyzes market and competition. Develops strategies to achieve organizational goals. Identifies external threats and opportunities. Understands organization's strengths and weaknesses.

• Planning and Organization - Manages changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. Gets things done and meets deadlines in a fast-paced environment.

• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

• Results Orientation – Makes fact-based decisions and follows through to completion, analyses and uses data to achieve sales goals, drives execution, initiates action and follow-ups to successful completion, effectively demonstrates how solutions will solve prospects or client's problem(s), continuously conducts post call debriefs and performs pre-call strategies.

• Language Ability - Read, analyze and interpret scientific and technical journals, financial reports and legal documents. Respond to inquiries or complaints from customers, agencies or members of the business community. Write speeches and articles for publication.

• Mathematical Ability - Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.

• Reasoning Ability - Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Supervisory Responsibilities: This position does not directly supervise others.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals' clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we're able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify's intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we're driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.