The Opportunity

This is an exciting position within the IT department at Rotork to ensure service requests and incidents are dealt with swiftly and efficiently. Due to growth and one of the largest D365 implementation program in the world, this role will be varied and will allow you to rapidly develop your skill set.

Reporting to the Service Delivery Manager, this role is positioned within a wider group of over 30 colleagues to deliver on the targets of this global team.

In this position you will be responsible for supporting the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved for 1st and 2nd line support. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues and ensuring that you escalate to 3rd Line when appropriate.

Experience Requirements

• Basic knowledge of desktop environments (XP/Windows 7, Windows 10)
• Basic knowledge of server environments
• Experience with 1st line support
• Good understanding of different technologies, including telephony.
• Understanding of MS active Directory User Administrations.

The Successful Candidate

• Systematic thinker
• Adaptable with strong judgement skills
• Able to communicate and manage stakeholders at all levels
• Strong decision-making ability - make decisions quickly in a crisis situation.

About Rotork

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Compensation package:

• Bonus pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Rochester, NY 14624: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Winston-Salem, NC 27103

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