Reservation Agent Job at Granby Ranch
Position Description: JOIN US IN THE MOUNTAINS!
At Granby Ranch, you will have a small mountain experience where families, friends and team members connect, live, play and enjoy the natural environment of the Colorado Rocky Mountains. Perks of joining our team include affordable employee housing, a season pass for Granby Ranch, free passes to more than 15 Colorado ski areas, in-house discounts in our rental, retail and restaurant outlets, and so much more!
POSITION SUMMARY:
The Reservation Agent is responsible for receiving, responding to, and following up on all phone calls, emails and requests directed to Granby Ranch. As a Reservation Agent, you will be communicating with our customer base in an efficient manner selling- including, but not limited to season passes, lift tickets, rental equipment and ski school lessons.
ESSENTIAL JOB FUNCTIONS:
Maintain exceptional level of service in all interactions with guests, fellow employees, and other/all departments.
Answer all Reservation calls and emails in an efficient and helpful manner, maintaining confidentiality at all times.
Sell and book Granby Ranch offerings including, but not limited to, season passes, lift tickets, ski school lessons and equipment rentals.
Respond to and follow up on all requests in a timely manner.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Assist with Commercial Operations departments as needed.
Maintain an exceptional level of guest service in all interactions with guests, fellow employees, and other departments.
Other duties as assigned.
SKILLS, KNOWLEDGE, AND ABILITIES:
Highly developed customer service skills.
Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
Ability to handle credit card transactions efficiently.
Ability to maintain a calm and professional demeanor in a demanding, fast-paced work environment.
Ability to learn new software, and established knowledge of Microsoft Office programs.
EDUCATION, EXPERIENCE, AND CERTIFICATIONS:
High School Diploma or equivalent required.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
Ability to stand, bend, and sit for long periods of time.
Ability to lift up to 20 pounds.
Weekend and holiday work required.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
Additional Information: WE LOOK FOR PEOPLE WHO SHARE OUR VALUES:
Team Success. We succeed only when the team succeeds. We support each other with resources, constructive feedback, and positive encouragement.
Continuous Improvement. We are in a constant state of innovation, evolution and adaptation, thoughtfully balanced with a sense of focus and attention to detail.
Every Team Member Matters. We recognize the value and contributions of all team members. Whether you are a frontline team member or a divisional leader, we thrive under the philosophy that no role is insignificant.
Professionalism & Relatability. We believe that a culture of respect, shared passion, and a sense of community is imperative to success.
$17 - $17
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
At Granby Ranch, you will have a small mountain experience where families, friends and team members connect, live, play and enjoy the natural environment of the Colorado Rocky Mountains. Perks of joining our team include affordable employee housing, a season pass for Granby Ranch, free passes to more than 15 Colorado ski areas, in-house discounts in our rental, retail and restaurant outlets, and so much more!
POSITION SUMMARY:
The Reservation Agent is responsible for receiving, responding to, and following up on all phone calls, emails and requests directed to Granby Ranch. As a Reservation Agent, you will be communicating with our customer base in an efficient manner selling- including, but not limited to season passes, lift tickets, rental equipment and ski school lessons.
ESSENTIAL JOB FUNCTIONS:
Maintain exceptional level of service in all interactions with guests, fellow employees, and other/all departments.
Answer all Reservation calls and emails in an efficient and helpful manner, maintaining confidentiality at all times.
Sell and book Granby Ranch offerings including, but not limited to, season passes, lift tickets, ski school lessons and equipment rentals.
Respond to and follow up on all requests in a timely manner.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Assist with Commercial Operations departments as needed.
Maintain an exceptional level of guest service in all interactions with guests, fellow employees, and other departments.
Other duties as assigned.
SKILLS, KNOWLEDGE, AND ABILITIES:
Highly developed customer service skills.
Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
Ability to handle credit card transactions efficiently.
Ability to maintain a calm and professional demeanor in a demanding, fast-paced work environment.
Ability to learn new software, and established knowledge of Microsoft Office programs.
EDUCATION, EXPERIENCE, AND CERTIFICATIONS:
High School Diploma or equivalent required.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
Ability to stand, bend, and sit for long periods of time.
Ability to lift up to 20 pounds.
Weekend and holiday work required.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.
Additional Information: WE LOOK FOR PEOPLE WHO SHARE OUR VALUES:
Team Success. We succeed only when the team succeeds. We support each other with resources, constructive feedback, and positive encouragement.
Continuous Improvement. We are in a constant state of innovation, evolution and adaptation, thoughtfully balanced with a sense of focus and attention to detail.
Every Team Member Matters. We recognize the value and contributions of all team members. Whether you are a frontline team member or a divisional leader, we thrive under the philosophy that no role is insignificant.
Professionalism & Relatability. We believe that a culture of respect, shared passion, and a sense of community is imperative to success.
$17 - $17
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.