Pay Rate $15.00/hour

Company Benefits

• $0.75/gal Discount at our Gas Station!!!
• Deeply discounted bus tickets from Colorado Springs, Woodland Park and Pueblo
• Health
• Dental
• Vison
• Long Term Disability
• Short Term Disability
• Supplemental Insurance
• Company Paid Life Insurance
• Monthly attendance bonus
• Referral program earn up to $500 for each referral
• Employee rewards program
• Membership to Cripple Creek Parks and Recreation Gym
• Financial Education and Wellness Program
• Employee Assistance Program

SUMMARY:

• Assist customers with the planning and booking aspect of their vacation or stay.
• Be fully conversant with the facilities, services and special promotions offered by the hotel and casino and to pass this information on to the guest whenever the possibility arises to maximize hotel sales.
• Answer the phone with 3 rings utilizing company approved standard greeting, followed by reservations script in handling Guest inquiry for hotel room reservation or other inquiry about the facilities of the Hotel.
• Responsible for keeping accurate transaction, and recording of any specific requirement in terms of reservation requests, amenities
• Answer customers’ questions, make travel suggestions, and book rooms.
• Help plan travel itineraries by suggesting local tourist attractions and places of interest.
• Process payments and send the details and confirmation to the guest.

ESSENTIAL DUTIES AND RESPONSIBILITIES for a Reservation Agent include the following. Other duties may be assigned.

• Provide exceptional customer service.
• Need to be knowledgeable on the services that are being sold and/or promoted.
• Able to answer questions that are presented by the guest in a concise, clear, and helpful manner.
• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Processes all group contracts from the Sales Department and redirect inquiries appropriately as needed.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Provide exceptional customer service.
• Need to be knowledgeable on the services that are being sold and/or promoted.
• Able to answer questions that are presented by the guest in a concise, clear, and helpful manner.
• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities

QUALIFICATION REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential duty cheerfully, satisfactorily and in a timely manner. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school graduate or equivalent; one or more year’s related experience and/or training; or equivalent combination of education and experience.
• High school diploma.
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office suite.
• Data entry experience.
• Flexible working hours.

LANGUAGE SKILLS:

• Able to read, comprehend, and interpret simple instructions, correspondence, memos, and documents such as safety rules, operating manuals and procedures and maintenance instructions. Able to write routine simple correspondence. Able to effectively present information in one-on-one and small group situations to guests and Team members.

MATHEMATICAL SKILLS:

• Able to add, subtract, multiply, and divide in small units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY:

• Able to apply common sense, patience and understanding while carrying out detailed written and/or oral instructions. Able to deal with and present problem-solving ideas that involves concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:

• Strong guest service skills and the ability to ask questions and apply deductive reasoning and listening skills are essential.

PHYSICAL DEMANDS:

• The physical demands described herein are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the Team member is regularly required to stand; climb stairs; use hands to finger, handle, or feel objects, tools, or controls; talk or hear; and taste or smell.
• The Team member is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Lengthy periods of standing may be necessary.
• The Team member must occasionally lift, push and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Using and viewing a computer screen daily is mandatory

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those a Team member while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate to loud.
• The team member should be able to adapt well to the casino environment involving large numbers of people, loud and continuous high noise levels.
• Must be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating, and smoking for long periods of time.

SIGNATORY ABILITIES:

• This position has no signing authority

ACCESS TO RETRICTED AREAS:

• No access to any areas