Job Summary

Sundara Inn & Spa Reservationists are the first point of contact for our guests, making this an especially important position in creating wonderful first impressions and exceptional lasting impressions. You’ll have a tremendous amount of guest contact, from the moment guests first call for information and reservations, to the moment they arrive, and then throughout their visit. You’ll act as concierge, happily providing those special touches to make their visit extraordinary. You’ll be a source of knowledge on everything from the suites to the outdoor recreation, from the spa services to the spa products, from our cuisine to special destinations in the community. Through word and deed, you will be a beacon of the Sundara way.

Requirements: We want you to have every tool you need to be successful at Sundara.

People Skills

Ø Be cordial, efficient, knowledgeable and professional in guest contact, at all times maintaining a commitment to guest satisfaction

Ø Lead with a positive outlook and pleasant personality

Ø Ability to accomplish everyday goals even under pressure

Ø Ability to prioritize and multi-task

Ø A calm demeanor, radiating calm to co-workers and guests, even during busy times

Ø Ability to interact with co-workers in a way that strengthens the entire organization

Ø Able to work with a minimum of supervision

Ø Excellent organizational skills

Ø Polished verbal skills

Professional Fit

Ø Embrace Sundara’s policies and procedures, knowing those standards play a critical role in creating the ultimate guest experience

Ø Report to work on time and in proper attire, truly being “in the moment” and ready to contribute to our unique destination spa

Ø Commitment to honesty and integrity

Ø Serve as a lifestyle model for staff and guests

Ø Possess individual core values aligned with Sundara Inn & Spa

Ø Understand integration of mind-body-spirit environment

Ø Embrace environmental sustainability, committing to and growing Sundara’s green practices

Experience

Understanding of the hotel industry and guest service

Computer and Accounting Skills

Ø Must be computer proficient

Availability

Ø Must be flexible in work scheduling

Ø Ability to work Fridays, Saturdays and Sundays, nights and Holidays

Ø Ability to maintain excellent attendance and punctuality

Job Description

Ø Acquaint guests with available services

Ø Enthusiastically answer questions and provide accurate, helpful information

Ø Perform concierge services such as transportation, courier and golf arrangements, and any special guest requests such as phone reservations at other establishments

Ø Maintain a cooperative, team attitude in working with management and fellow employees (within the department and in other departments), to help achieve our common goals of maximizing guest satisfaction and profit margins

Facility and Security

Ø Read the daily communication log and emails to update yourself on the newest information

Ø Assist whenever necessary in keeping the reservations office and mail station clean and well stocked

Ø Graciously perform miscellaneous projects as needed

Conduct confirmation calls and audits as assigned

Sundara employees enjoy above average hourly wages, competitive bi-weekly incentives, discounts on services and bountiful spa cuisine, health insurance, dental and vision insurance and 401K.

We are willing to train the right candidate for this position with an extensive training program and ongoing support. Candidates must enjoy a fast past, detail-oriented environment and be available to work a variety of shifts.

Applications can also be completed online at www.sundaraspa.com

***Sundara Spa provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Salary: Averages $18.00 per hour (hourly plus commissions)

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Commission pay

Work Location: One location

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