Position Description Summary: Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.Routinely performs and/or assists with selling and stocking in the shop. Essential Duties and Responsibilities: • Greets customers, ascertains customer needs and provides advice in selecting merchandise. • Opens and closes cash registers, performing tasks such as accurately counting money, processing credit card transactions and balancing cash drawer. • Stocks merchandise; keeps store floor organized, neat and attractive.

• Sets up advertising signs and displays merchandise on shelves, counters or tables to attract customers and promote sales. • Assists in maintaining inventory stock room in an organized manner. • Maintains knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.·Stamps, attaches or changes price tags on merchandise, referring to price list, when needed. • Participates in performing store inventories; counts merchandise or supplies in stock.
• Ensures that all applicable safety standards are followed: informs employees/students/volunteers of safety guidelines and safe working practices and routinely monitors to enforce them. • Adapts or modifies work methods to reduce hazards. • Reports all accidents, injuries and near-miss accidents immediately. • In supervisor’s absence, may be required to oversee shop activities.
• Must be available for weekend hours to support store operations. • Meets expected attendance guidelines. • Follows and adheres to established policies and procedures, including but not limited to Employee Handbook, Garden Safety Guidelines and Department Policies. • Behaves and communicates in a manner that promotes and fosters a culture of teamwork, cooperation, and respect within our division and throughout the Garden with all employees, supervisors/managers, volunteers, visitors and others • Performs other duties as assigned Core Competencies Communication: Combines listening skills, verbal and written communication skills and visitor relation skills.

Collaboration: Incorporates teamwork, mutual respect, active engagement, cooperation and visitor focus. Accountability: Initiative to take ownership of responsibilities, the ability to prioritize and the working knowledge and skills to take action. Problem Solving: Blends problem solving skills, judgement and decision making skills along with creativity and resourcefulness. Stewardship: Merges the practical application of the Garden values and support for a positive organizational climate.

Qualifications/Experience: • Minimum of (6) months’ experience in retail, customer service and/or sales environment required. • Proficient knowledge of sales principles, customer service principles and processes required. • Demonstrated ability to communicate effectively at all levels; must enjoy and feel comfortable interacting and working in close proximity to general public, in a safe and friendly manner. • Demonstrated ability to work effectively in a fast-paced, high volume, retail environment.

• Ability to patiently work with volunteers and provide direction regarding tasks in the absence of a management member. • Demonstrates highest level of professional and ethical conduct; knowledge and understanding of organizational policies, procedures and systems. • Must be punctual, dependable, self-starter, and possess the ability to effectively multi-task and work under minimal supervision. • Scheduling flexibility that allows working some weekends and evenings is required.
• Exceptional demonstrated project management, organizational, time management skills, problem-solving and conflict resolution skills required; ability to work independently with little instruction; coordinate and prioritize multiple tasks, set deadlines, and complete projects in a timely manner. • Adherence to all health and safety guidelines. • The Garden is committed to the safety and wellbeing of our employees, volunteers and guests. All staff are strongly encouraged to receive COVID-19 vaccinations by hire date, and the Garden reserves the right to require future proof of current vaccination status, based on community health department guidelines.

When international travel is necessary for Garden business, staff must be able to obtain visas, vaccinations and immunizations for all countries where travel is required. • The requirements and duties listed are representative and not exhaustive of the knowledge, skill, and/or abilities required. Education ·High School diploma or equivalent required. ·An equivalent combination of skills, education and experience may be considered.

Computer Skills: • Experience using Microsoft Office suite (i.e., Outlook, Excel, Word,) and POS knowledge preferred. Language Skills: • Ability to communicate effectively in English (verbal and written). Mathematical Skills: • Requires ability to perform addition, subtraction, multiplication and division; calculate percentages and decimals. • Must understand U.S.

currency and be able to make change. Reasoning Ability: • Requires ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution. Certificates, Licenses, Registrations: • Ability to possess and maintain a valid chauffeur’s license and valid driver’s license. Physical Demands: • Ability to lift 35-50 pounds (i.e., load, unload and move merchandise, etc.).

• Requires standing, walking, bending, stooping and reaching for extended periods of time-- 75% or more of the workday is standing on feet. • May be required to perform tasks at varying heights (i.e., step stools climb ladders, etc.). • Ability to effectively utilize computer keyboard (typing) and cash register. • Requires extensive speaking and interaction with people.

Work Environment: • Ability to work in fast-paced, team-oriented retail store environment. • Comfortable working in immediate proximity to general public, in a safe and friendly manner, answering general questions regarding the Garden’s operations, events, facilities, etc. Contacts with Individuals/Organizations inside/outside the Garden: • Garden Employees, volunteers, members, donors, and vendors.


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