TITLE: Retail Store Social Media Strategist / E-Commerce Coordinator

DEPARTMENT: Retail Operations

REPORTS TO: Director of Retail Operations

EMPLOYMENT STATUS: Full-time

FLSA STATUS: Exempt

Please apply on – http://www.mintmuseum.org/about/careers/

GENERAL SUMMARY:

The Social Media Strategist/E-Commerce Coordinator is a trusted sales leader on the retail team. She is a role-model for part-time store staff and exemplifies the selling and customer service values of the retail team. The Social Media Strategist/E-Commerce Coordinator works in partnership with the Assistant Store Manager and Director of Retail Operations to increase visibility for the museum store and to increase earned revenue.

DUTIES AND RESPONSIBILITIES – ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.

• Point person for Shopify e-commerce store.
• Duties include but are not limited to photographing new items for the e-commerce store, provide descriptions and product details for store items and coordinating inventory for e-commerce site.
• Define and implement a highly effective social media strategy for the Museum Store.
• Coordinate with museum marketing team regarding store events. Also, work with museum marketing for store advertising.
• Utilize Shopify analytics and provide monthly report to retail operations director.
• Work with Director of Retail Operations to establish and meet an e-commerce revenue goal.
• Work across multiple departments to implement and enhance the museum store’s presence and mission.

MINIMUM QUALIFICATIONS FOR CONSIDERATION:

EDUCATION: Associate Degree – Business, visual merchandising, Art, retail or related field.

SUCCESSFUL CANDIDATE WILL HAVE:

PROFESSIONAL EXPERIENCE: 3 years’ experience in retail and/or related field.

KNOWLEDGE/SKILLS/ABILITIES:

Strong knowledge of all major social media channels, the retail business and customer service. A self-starter who can work independently with little direct supervision in a professional manner. Proven computer skills in Microsoft Office software and POS systems with an ability to learn other software programs in a timely matter. Excellent written and oral communication. Strong enthusiasm, leadership, independent judgment, initiative, planning and follow-through skills. Proven ability to work effectively in a multi-tasking environment. Strict confidentiality and trustworthiness. Strong organizational skills.

DESIRABLE FUNCTIONS: Excellent communication skills, time management, and project management skills. Self-motivated, well organized, detail oriented, and able to effectively work independently and with a team. Exceptional customer service and sales. Data entry, reporting, inventory controls and monitoring.

LANGUAGE SKILLS: Excellent verbal and written communication skills.

WORKING CONDITIONS: Normal office conditions. Must have flexibility to work occasional evenings and weekends.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. The Mint Museum reserves the discretion to change this job description at any time.

Mission Statement

The Mint Museum welcomes all to be inspired and transformed through the power of art and creativity.

Vision Statement

The Mint Museum seeks to continuously enhance lives and create a more empathetic world by ensuring access and by engaging communities in a meaningful, lifelong relationship with art and design.

ABOUT THE MINT MUSEUM

As the oldest art museum in North Carolina, with one of the largest collections in the Southeast, The Mint Museum offers its visitors inspiring and transformative experiences through art from around the world via innovative collections, groundbreaking exhibitions, and riveting educational programs. The Mint Museum is a non-profit, visual arts institution comprised of two dynamic facilities: Mint Museum Uptown and Mint Museum Randolph.

Located in what was the original branch of the United States Mint, Mint Museum Randolph opened in 1936 in Charlotte’s Eastover neighborhood as the state’s first art museum. Today, in a beautiful park setting, intimate galleries invite visitors to engage with the art of the ancient Americas, ceramics and decorative arts, fashion, European art, and African art, among other collections. Resources include a reference library with over 18,000 volumes, a theater featuring lectures and performances, and a museum shop offering merchandise that complements both the permanent collection and special exhibitions.

Mint Museum Uptown houses the internationally renowned Craft + Design collection, as well as outstanding collections of American, contemporary, and European art. Designed by Machado and Silvetti Associates of Boston, the five-story, 145,000-square-foot facility combines inspiring architecture with cutting-edge exhibitions to provide visitors with unparalleled educational and cultural experiences. Located in the heart of Charlotte's burgeoning center city, Mint Museum Uptown is an integral part of the Levine Center for the Arts, a cultural campus that includes the Bechtler Museum of Modern Art, the Harvey B. Gantt Center for African-American Arts and Culture, the Knight Theater, and the Duke Energy Center. Mint Museum Uptown also features a wide range of visitor amenities, including the 240-seat James B. Duke Auditorium, the Lewis Family Gallery, art studios, a restaurant, and a museum shop. For more information, visit www.mintmuseum.org