Ride Operator Job at LEGOLAND Parks
LEGOLAND-Ride Operator
We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!
We're now looking for a Ride Operator to join the team.
About the Role
As a Model Citizen (employee) at LEGOLAND California Resort, your purpose is to provide memorable experiences to our guests. Guests travel from all around the world to make memories with their families and our job is to help those come to life.
To deliver a consistent high level of guest service, all Model Citizens are required to embody the park’s Service Excellence Guidelines:
-Smile – Make eye contact and be friendly
-Interact – Say hello to anyone within 5-10 feet of you
-Maintain – Maintain a welcoming demeanor. Don’t cross your arms, lean, etc.
-Own – Own the situation. You are LEGOLAND; fix the problem or get help.
-Thank – Thank every guest to make them feel appreciated.
Job Role:
As a Ride Operator, your role is to ensure our guests safely enjoy our attractions. The job duties and abilities are listed below:
-Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals
-Strong verbal communication skills to instruct guests and maintain effective communication with other ride operators
-Work effectively in busy environments with high noise levels
-Work effectively under pressure in situations such as ride breakdowns or upset guests
-Maintain a high level of focus to ensure safe operation
-Comfortable speaking to guests both one-on-one and in groups using a public address system
-Check rider height and screen for other riding restrictions
-Ensure all safety policies, rules and procedures are followed at all times
-Physically check ride restraints (seat belts, lap bars, doors, etc.)
-Utilize ride controls to operate ride (send vehicles in motion, start ride cycle, stop ride cycle, lock lap bars, etc.)
-Assist guests utilizing passes, such as disability access passes
-Follow set procedures during ride break downs, including proper guest communication and carrying out ride evacuation
-Maintain basic cleanliness and order of ride queues, storage areas, and play areas
Other Requirements:
-Must speak English fluently.
-Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operation.
o The earliest shifts in the Rides & Attractions department can begin as early as 8:15am. The latest shifts can end as late as 8:45pm.
Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together program which starts with our recruitment and selection process.
Physical Requirements
A. Sitting:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
J. Wrist Deviation (Side to Side):
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
B. Standing:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%) K. Hand/Wrist Repetitions (Up and Down):
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
C. Walking
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%) L. Reaching:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%)
D. Lifts and Carries: Frequency:
1. Up to 10 pounds None Occasionally Frequently Constant 2. 11 to 24 pounds None Occasionally Frequently Constant
3. 25 to 34 pounds None Occasionally Frequently Constant
4. 35 to 50 pounds None Occasionally Frequently Constant 5. 51 to 74 pounds None Occasionally Frequently Constant
6. 75 to 100 pounds None Occasionally Frequently Constant
7. Over 100 pounds None Occasionally Frequently Constant
E. Lifts Overhead: Frequency:
1. Up to 10 pounds None Occasionally Frequently Constant
2. 11 to 24 pounds None Occasionally Frequently Constant
3. 25 to 34 pounds None Occasionally Frequently Constant
4. 35 to 50 pounds None Occasionally Frequently Constant
5. 51 to 74 pounds None Occasionally Frequently Constant
6. 75 to 100 pounds None Occasionally Frequently Constant
7. Over 100 pounds None Occasionally Frequently Constant
F. Twisting:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%) M. Grasping:
1. Simple: < 50 pounds
2. Firm: > 50 pounds
G. Bending:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%) N. Manual Dexterity/Strength:
1. Gross motor, light-moderate strength
2. Gross motor, moderate - heavy strength
3. Fine motor, light-moderate strength
4. Fine motor, moderate - heavy strength
H. Squatting/Kneeling/Crawling/
Climbing:
1. None (0%)
2. Occasionally (1-33%)
3. Frequently (34-66%)
4. Constantly (67-100%) O. Pushing:
1. None (0%)
2. Occasionally (1-33%) 30-50_ lbs
3. Frequently (34-66%) ________ lbs
4. Constantly (67-100%) _______lbs
I. Pulling:
1. None (0%)
2. Occasionally (1-33%) ______ lbs
3. Frequently (34-66%) _30-50__ lbs
4. Constantly (67-100%) _______lbs
Visual Requirements
Hearing
P. Visual Requirements:
1. Close eye work (small figures) 2. Color discrimination
- Minimal color discrimination
- Normal color discrimination
Q. Hearing Requirements:
1. Special requirements
Able to consistently fulfill communication
needs. (alarms, phone ringing, conversation,
clear acuity within 100 feet)
Working Conditions
R. Temperature:
1. < 15 degrees Fahrenheit
2. Between 16 and 95 degrees
3. > 95 degrees U. Driving:
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
S. Crawl Space/Cramped Position:
1. Exposed < 1 hour per day
2. Exposed 1-3 hours per day
3. Exposed 3-7 hours per day
4. Exposed > 7 hours per day V. Noise (loud/repetitive, < 85 decibels per OSHA Standard):
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
T. Personal Protective Equipment (e.g. respiratory mask, etc.)
1. None (0%)
2. Occasional (1-33%)
3. Frequent (34-66%)
4. Constant (67-100%)
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