The Scheduler will create a positive experience in greeting and scheduling patients who require appointments with Katahdin Valley Health Center. The person in this role will provide administrative support in all areas of scheduling while obtaining and updating demographic, insurance, and registration information in the Electronic Health Record of the medical and dental systems.
RESPONSIBILITIES
1. Schedule all appointments per patient requests.
2. Actively work the reschedule and to schedule buckets in Athena.
3. Forward any calls that require triage to the KVHC Care Coordinators.
4. Update patient accounts with current information, i.e.: demographic, insurance, updating PCP listed on insurance card, etc.
5. Instruct patients on necessary documentation to bring to their appointment such as: insurance card, photo id, etc.
6. Instruct patient on premedication for dental appointments.
7. Actively discuss Sliding Fee program and eligibility.
8. Inform patients of KVHC’s No Show Policy.
9. Inform patients of KVHC’s payment at time of service policy, required co-pay, and offer to collect via credit card.
10. If patient has a balance, follow FO Collection Procedure, setting up payment plan if warranted.
11. Verify dental insurance eligibility and coverage and inform patient of expected payment due at time of service.
12. Confirm dental appointments three days in advance and reschedule if necessary.
13. Work on outreach reports and various endeavors in filling the KVHC schedules.
14. Remind patients they will receive and additional call from Athena. Inquire as to their preferred method of contact and update in Athena.
15. When needed schedulers will be asked to cover for Patient Service Representatives at the front desk.
16. Other duties as assigned.
EDUCATION AND EXPERIENCE
1. High School or equivalent diploma, Or a combination of education and experience.
2. Previous experience in a health care setting preferred.
3. Must possess the ability to communicate effectively and articulate professionally.
4. Experience and Proficiency with Microsoft Office as well as keyboard/computer proficiency.
5. Must possess the ability to learn and navigate through multiple software programs.
1. Must possess the ability to work independently in a team setting and to react to change productively.
2
2. Excellent interpersonal skills and problem solving skills required.
3. Must be able to work under pressure in a busy medical/dental office setting.
4. Must possess the ability to follow all policies and protocols including safety and HIPAA.
5. Previous customer service experience required.
PERFORMANCE STANDARDS
Requires full range of body motion with the ability to bend, kneel and stoop. Must possess: , the ability to sit and or stand for long periods of time, the ability to lift approximately 30 lbs., visual acuity with color vision, the ability to communicate effectively and calmly in a professional manner, the ability to follow all workplace policies including safety and confidentiality, the ability to perform repetitive motion keyboarding functions, knowledge of common safety hazards and precautions to establish a safe work environment. Skill and or ability in preparing and maintaining records, writing reports, and responding to correspondence. Skill in developing and maintaining department quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to communicate clearly.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Family leave
• Free flu shots
• Free parking
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.