The City of San José, the Capital of Silicon Valley, is one of the nation's largest and most diverse Cities, and the center of cultural, government, and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration.

The award-winning San José Public Library (SJPL) team includes more than 500 employees, a 21% bilingual workforce, and has 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, which is the city’s main library jointly operated through a unique partnership with San José State University. SJPL serves a diverse community of more than one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year.

Over the past few years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives - the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support. SJPL is led by Jill Bourne, City Librarian, who was nationally recognized in 2017 as Library Journal’s “Librarian of the Year.”

SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of the impact SJPL’s work has on our community and all that library staff have accomplished in the past calendar year, you can review the SJPL’s 2020 Impact Report. For more information about the department, please visit our website www.sjpl.org. Join us to make a difference!

Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

Under the supervision of the Security Services Supervisor, this part-time position is responsible for performing work focused around security services at any of the 24 Jose Public Library branches, and providing a safe and orderly environment for staff and the public. The Security Officer will provide security support to the Security unit at branches needing security personnel.

The salary range for Security Officer - Part Time is $27.14 to 32.99 per hour. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates’ qualifications and experience.

This position requires afternoon to early evening availability Monday – Sunday. Shift rotation may be required every 6 months and will be based on the needs of the department. The Security Officer will monitor the flow of library customers inside the library building and assist staff with responding to Library Conduct Policy violations, as well as notification of dangerous incidents to the police department. The Security Officer will also monitor and respond to incidents on library property and the outside perimeter of library buildings and library parking lots. Duties include, but are not limited to:

• Interact with a diverse population of library customers and employees to preserve a calm, inviting, and safe community environment; provide customer service to library customers, such as providing general information and assistance.
• Patrol multiple library branch locations, including building interior and exterior to identifying and deter illegal activities, suspicious behavior or dangerous situations, while promoting a positive visual presence.
• Address and deescalate difficult, complex, or potentially volatile situations such as uncooperative library customers in a positive manner; determine the best means of solving security situations, including enforcing library procedures and policies to prevent conduct policy violations and criminal activity before it happens, warn customers of rule infractions or violations, and suspend violators.
• Investigate potentially hazardous conditions and communicates with Police, Fire, Ambulance, and other agencies as appropriate; liaise with the University Police Department and San Jose Police Department, as needed;
• Respond to emergencies at any of the branch libraries; Respond to medical emergencies and may provide first aid or CPR.
• Interpret and apply legal statutes, laws, departmental policies, procedures, and regulations.
• Provide information and write up incident reports; draft suspension requests; assist with documentation of activities and irregularities, such as disruptions, trespassing, intoxication, harassment, and other behaviors
• Draft, extract and maintain confidential, security-related records/information
• Provide guidance to library staff on library security procedures and appropriate incident response.

Duties include, but are not limited to:

• Patrols City property, watching for signs of intruders/ illegal lodging, vandalism, damage to property or needed repairs; reports necessary repairs or suspicious circumstances which cannot be taken care of personally
• Checks to see that building security is maintained and that building is secured.
• Handles disturbance problems, enforces safety regulations, provides information on security measures, enforcement activities and emergency procedures.
• May assist in recovery of materials, loss prevention, investigation of illegal acts committed.
• May request emergency police, fire, or ambulance services if needed.

Competencies
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, federal and state rules and regulations and basic legal procedures.

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.

Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Minimum Qualifications

Education: Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate)

Experience : One (1) year of experience in security, safety, or law enforcement.

Required Licensing (such as driver’s license, certifications, etc.)
Possession of a valid State of California Driver’s license.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Vaccination Policy: Per the City’s COVID19 Mandatory Vaccination Policy, the City requires all employees starting on or after February 11, 2022 to provide proof of vaccination as a condition of employment absent a documented medical and/or religious exemption. Proof of vaccination means that employees are required to be “up-to-date” with regards to the COVID-19 vaccine. Consistent with the Santa Clara County Public Health Order issued on December 28, 2021, "up-to-date" means that employees are required to be vaccinated with the entire recommended initial series of a COVID-19 vaccine (two doses of the Pfizer, Moderna or Novavax COVID-19 vaccine or a single dose of the Johnson & Johnson COVID-19 vaccine).

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which will include a writing exercise.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000- character limit, including spaces, for each text response.

If you have questions about the duties of this position, the selection or hiring processes, please contact Becki Gervin at rebecca.gervin@sanjoseca.gov.

Benefits page

The application deadline is 11:59 PM on Friday, December 2, 2022. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.