Senior Customer Account Specialist #1477, Tucson, AZ (Contract) Job at Peak Performers
The Senior Customer Account Specialist will manage various customer accounts to deliver world-class service and support by directly overseeing scorecards, immediately responding to inquiries, collaborating internally to prepare and deliver quotations, and joining the planning team to forecast demand accurately.
The Senior Customer Account Specialist will serve as the primary interface for various customers, responsible for ensuring the most efficient and positive relationship with customers while enabling level-loading of production and expeditious resolution of customer assertions. They will also work closely with key internal stakeholders and have a solid internal network relevant to the customers they support.
Major duties
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The Senior Customer Account Specialist will serve as the primary interface for various customers, responsible for ensuring the most efficient and positive relationship with customers while enabling level-loading of production and expeditious resolution of customer assertions. They will also work closely with key internal stakeholders and have a solid internal network relevant to the customers they support.
Major duties
- Oversee different customer accounts, particularly those with Long Term Arrangement (LTA) contracts and some more bespoke customers.
- Support the strategic account managers working on new business due to their knowledge and understanding of the existing customer portfolio and may be required to support bid-related activities.
- Prepare costing sheets (considering hours/materials) and produce quotes for internal sign-off.
- Ensures that the price is accurate for customer orders such as miscellaneous repairs or spare quotes, which may include orders of significant value.
- Seeking buy-in from key internal stakeholders before responding to new customer requests and presenting information to the customer.
- Responsible for the contract review process, working internally with Commercial colleagues.
- Act as the voice of the customer and ensure timely resolution to all customer orders and inquiries.
- Support the production of monthly and annual forecasts based on historical sales and customer trends, supporting forecasting and planning ahead.
- Receive, review, and enter purchase orders into the enterprise resource planning (ERP) system and delegate to the administration team as required.
- Responsible for ensuring the PO is accurate and internal stakeholders have provided agreement. Formally acknowledge the PO with the customer.
- Responsible for ensuring customers are responded to promptly and they are accountable for the communication both internally and externally.
- Works closely with all internal functions, including Trade Compliance, Finance, etc., to ensure everything is in place to enable to deliver to the customer.
- Able to escalate matters to the Customer Account Manager and use judgment when appropriate.
- Be aware of legislative requirements and keep up to date with internal training on such topics.
- Track and reconcile internal and external customer scorecards, which includes verification of the metrics by which the company is judged
- Collaborate directly and attend meetings with the Finance function, including shared service teams, to manage and reduce accounts receivables; accountable for resolving disputes that impact cash collection
- Upon receipt of orders for “out-of-production” products, gather the information necessary to prepare a quotation, which includes pricing, production lead time, terms and conditions
- Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
- Monitor and actively manage customer portals to ensure prices, quantities, lead times, and contract terms are acceptable by authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)
- Utilize business systems, including CRM, portal management, and workflow tools, to expedite the process of receiving, reviewing, responding, and booking orders
- Resolve customer complaints, which may include a warranty, delivery, or quantity disputes, and in the most beneficial manner for the company
- Bachelor's Degree with at least two years of industry experience or High School Diploma/Higher Education Qualification with at least five years of relevant experience
- Degree is preferred but not essential, as equivalent experience would be sufficient.
- Customer service, Microsoft Office Suite, SAP, Salesforce.com, Robot Morning/Demand Line
- 4-6 years of experience in customer account management or similar
- Awareness of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
- Ability to understand and follow specific instructions and procedures
- Ability to gather data, compile information, and prepare reports
- Good/Strong/Excellence verbal and written communication skills
- Presentation skills
- Ability to influence stakeholders
- Excellent customer service orientation
- Track record of building and maintaining customer/client relationships
- Well-organized, detail-oriented, and able to multi-task
- Ability to work independently and prioritize duties with minimal supervision to meet deadlines
- Strong prioritization skills
- Ability to visualize and plan objectives and goals strategically
- Conflict management skills
- Decision-making skills
- Pay Rate: $27.93/hour
- Contract
- Onsite
- Qualified applicants with chronic medical conditions and/or disabilities receive priority placement
- In business since 1994, resulting in thousands of job placements
#prvlp
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.