Lutheran Social Services of Wisconsin and Upper Michigan is currently hiring a Senior Service Coordinators to serve in our impactful Family Self Sufficiency Program.

FSS is employment-focused, our team works with low-income families , including section 8 tenants to increase their earnings. We do an assessment and develop an action plan , our team works to improve participant education, credit , find resources for health and dental care.

This is a full time benefit eligible role.

As the principal front-line staff responsible for implementation, FSS program coordinators are the backbone of the FSS program. FSS coordinators coach program participants, conduct needs assessments, provide referrals to services and trainings, and help participants stay on track to achieve their goals. FSS coordinators also maintain program records, build partnerships with service providers, report on program outcomes, and perform other tasks as required.

At Lutheran Social Services of WI and Upper MI, the health and safety of our colleagues and clients is our top priority! LSS reviews and follows CDC and other public health guidelines. Dependent on program, LSS employees are required to mask based COVID-19 levels. All employees are expected to adhere to LSS health and safety protocols.

Essential Duties and Responsibilities:

• Implement the FSS program as required by 24 CFR 984
• Create, maintain, and update FSS Action Plan
• Create and implement an outreach plan and enroll FSS participant families, maintaining at least the minimum number to be served per this NOFO award (25 families for 1 FSS coordinator position)
• Ensure that an Individual Training and Services Plan (ITSP) is prepared for head of FSS family and each adult member of the FSS family who elects to participate
• Build partnerships with employers and service providers in the community and work with the Program Coordinating Committee (PCC) and with local service providers to ensure that FSS program participants are linked to the supportive services they need to achieve self-sufficiency.
• May also perform job development functions (e.g., outreach to potential employers)
• Encouraged to ensure that participants have greater access to financial education/literacy/empowerment/coaching programs that will help them acquire the knowledge and skills to make informed and effective decisions that ultimately help them reach their goals and achieve self-sufficiency and financial stability.
• Ensure that services and supports included in the participants’ Contracts of Participation are provided on a regular, ongoing and satisfactory basis; participants are fulfilling their responsibilities under the Contracts; and FSS escrow accounts are established, and property maintained for eligible families.
• Monitor the progress of participants, promote opportunities for them to increase their income and address and eliminate barriers to advancement and graduation
• Oversee the account of forfeited escrow funds in accord with 24 CFR 984.305(f)(2)

ADDITIONAL AGENCY REQUIREMENTS (Required of all employees):

• Must comply with agency and departmental policies and regulations
• Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity.
• Must support the Mission, Vision and Values of the Agency.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERKS:

• Public Service Loan Forgiveness (PSLF)By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.

Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.

• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Employee Assistance Program
• Service Awards and Recognition

EDUCATION AND/OR EXPERIENCE:

• A degree in social work or a related field such as psychology
• Employment experience related to subsidized housing/multifamily housing and the FSS program is beneficial
• Prior experience in case management, motivational interviewing, or coaching preferred
• Knowledge of pertinent HUD regulations on the FSS program, as well as the resources available through local agencies is beneficial
• Must be comfortable working with low-income families and diverse populations

TRAINING REQUIREMENTS (TO OBTAIN ONCE HIRED OR HAVE PREVIOUSLY ACQUIRED)

• Family Self-Sufficiency Program Online Training
• Motivational Interviewing
• Trauma-Informed Care
• Section 8 basics and calculating rents

CERTIFICATES, LICENSES, REGISTRATIONS:

The incumbent of this position must have a valid driver’s license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements.

TRAVEL: Day to day travel in the community or between sites may be required with some travel within the state for agency meetings, networking and training with external agencies. May include occasional overnight stays.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• On call

Ability to commute/relocate:

• Wausau, WI 54401: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Wausau, WI 54401

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