POSITION SUMMARY

A Server is responsible for representing Miller’s Ale House Restaurant by providing guest service that exhibits professionalism, attention to detail, and the desire to create a welcoming environment. This individual will work directly with other Team Members to ensure that the Guests’ visit exceeds their expectations.

ESSENTIAL REQUIREMENTS & KEY RESPONSIBILITIES

· Arrives to work on time as scheduled in full uniform

· Greets Guests in a warm and friendly manner while also acknowledging all Guests that come within five feet

· Follows the steps of service as defined in the Miller’s Ale House training materials

· Provides highest level of service by adhering to all Miller’s Ale House service standards, creating “Ale House Raving Fans”

· Serves alcoholic beverages in accordance with company standards and state alcohol service requirements

· Works directly with other Team Members to ensure all Guest’s needs are fulfilled in a timely manner

· Ensures menu knowledge to address Guests’ questions, including food allergy issues

· Ensures proper food handling and sanitation of work areas

· Maintains neat and organized server stations and FOH work areas; to include sweeping and mopping as needed

· Ensures work areas are stocked and ready for the next scheduled server as well as cleanliness upon departure from restrooms

· Notifies Management immediately of any potential issue with Guests, Team Members, and/or long ticket times

· Works “To Go” station when assigned by Management

SAFETY & SANITATION

· Washes hands every 30 minutes throughout the shift

· Serves all food and alcohol within accordance of company standards and state service requirements

· Maintains clean and sanitized work areas

· Ensures cleanliness of restrooms upon departure

· Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

TEAWORK, SKILLS & EDUCATION

· Supports other Front of House functions as needed, ensuring that everything within the 4 walls of the restaurant is every Team Member’s responsibility

· Positively communicates with other Team Members and Management to keep one another informed

· Provides exceptional service throughout the entire shift

· Possesses strong communication skills and the ability to work alone as well as with a team

· Ability to multitask and work in a fast-paced environment

· Ability to work with numbers and handle cash

· Basic reading and handwriting skills with ability to operate the restaurant point-of-sale software

· Must be a minimum of 18 years of age unless otherwise dictated by state law

· Sets up Team Members for success at shift change by ensuring side work and stations are properly stocked

PHYSICAL DEMANDS

The Server is expected to be able to perform the job functions with reasonable accommodation. Physical demands include:

· Remain standing for extended periods of time

· Bending, squatting, and lifting, up to 20 lbs., for short distances

· Ability to work with varying noise levels and smoke-filled environment

· Frequent communication with Managers, Team Members and Guests. Must be able to exchange accurate information in these situations

Job Types: Full-time, Part-time

Pay: $15.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Restaurant type:

• Casual dining restaurant

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: One location

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