Work Schedule:

• Mon - Thursday 7am - 5:30pm (4 X 10's)
• 7pm - 5:30am (4 - 6 times a month for installs)
• Full Time + Benefits
• Incentive Pay
• Bonus Pay

Service Technician (R3018)

Restaurant Technologies, the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry, is currently seeking a Field Service Technician to join our growing and innovative team. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry.

Position Description

As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair and routine maintenance. Curious about what a day in the life of a Restaurant Technologies Service Technician looks like? Click here to see our Service Technicians in action: Service Technician Day in the Life Video

Key Responsibilities

• Installation, service and repair on Total Oil Management and/or AutoMist systems and equipment
• Maintain proper paperwork standards and inventory (proper parts and supply levels in company service vehicles)
• Follow proper HACCP guidelines and employee safety policies
• Utilize Restaurant Technologies phone protocols and follow customer service training standards
• Visit and/or call customers to ensure that Restaurant Technologies’ performance is up to standards and the customer’s expectations
• Participate in “on call” staff schedule rotation based on customer needs

Position Requirements

• Must be at least 18 years of age with a valid driver’s license
• Equipment installation experience or strong mechanical aptitude
• Ability to work within a team environment
• Ability to problem solving customer issues for install and service
• Strong customer focus and ability to respond to challenging customer situations in a positive manner
• Ability to work variety of day, weekend and/or overnight shift (specific schedule will be discussed upon interview)

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 4x10

Ability to commute/relocate:

• Cleveland, OH 44109: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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