UPPER PENINSULA ANIMAL WELFARE SHELTER

POSITION DESCRIPTION

JOB TITLE

Shelter Operations Coordinator

EMPLOYEE NAME

FLSA STATUS

Non-Exempt / Hourly

SALARY LEVEL

STATUS

Full Time and Part Time positions

LOCATION

Marquette County

REPORTS TO

Executive Director

POSITION SUMMARY: The Shelter Operations Coordinator position is responsible for overseeing and coordinating the care of all UPAWS sheltered animals. The Shelter Operations Coordinator position provides oversight and responsibility of the day-to-day duties of the Animal Caregiver staff. Must demonstrate compassion for all animals and have an understanding of the No-Kill movement as it is defined nationally. The position must demonstrate use of independent judgment in all aspects of the care of animals and efficient operations of the animal shelter, including determining need for veterinary services, special needs of animals, and grooming. maintenance of the shelter equipment, facilities and grounds, and vehicle maintenance.

EDUCATIONAL AND QUALIFICATION REQUIREMENTS: High School Diploma or GED equivalent, minimum two year post-secondary education preferred. Two (2) years’ experience in animal care, handling, or training required. Experience in an animal shelter or animal welfare setting is preferred. Previous supervision of staff and operating as a team is preferred. Must be able to carry out the essential duties, functions and responsibilities of the position. Must possess strong interpersonal and communication skills (both oral and written) and the ability to work effectively with a wide range of constituencies in a diverse community. Ability to establish priorities, maintain confidentiality, and work in collaboration with the Executive Director, staff, the community and outside organizations. Preferred experience in staff supervision and operating as a team. Ability to positively motivate and develop staff and volunteers and build consensus. Knowledge of common animal shelter cleaning procedures and knowledge of basic medical terminology, general pet first aid, animal health assessments and behavior modification training procedures. Possess a valid driver’s license and be deemed an acceptable risk by the insurance carrier.

ADDITIONAL PREFERRED SKILLS AND ABILITIES: Must have compassion and concern for the humane treatment and care of animals and have a clear understanding and commitment to UPAWS Mission and Vision. Practical knowledge of animal welfare program systems and practices. Ability to perform job duties and follow directions with minimal supervision, tolerance for high level of noise and odors, ability to work as a part of team, and good public relations skills. Must demonstrate an ability to effectively instruct and train new employees and volunteers in proper animal handling, care and cleaning practices.

ESSENTIAL DUTIES include the following, in addition to other related duties that may be assigned by the Executive Director:

• Manage daily shelter operations including, but not limited to admissions and adoptions of animals per UPAWSpolicies, coordinating Spay Day events, microchip clinics and maintaining lost and found files. Ensuring appropriate advertising and overseeing animal neglect/cruelty investigations, including performing animal callouts as needed.
• Answer UPAWS telephone, respond to voicemail, written messages, and email correspondence. Serve as the main point of contact at the front desk with admissions, adoptions, etc. Prior to leaving at the end of a shift, ensure animals are safe and secure and building is properly secured.
• Use positive training methods when working with shelter animals, conduct behavior assessments of canines and promote these methods with the public.
• Coordinate the daily responsibilities for the Animal Caregivers to complete the tasks of food preparation, cleaning of animal enclosures, animal hygiene, engagement activities, and training exercises.
• Lead the daily stand-up meeting to relay the day’s responsibilities and activities to the Animal Caregivers.
• Organize and execute the orientation training program for all new Animal Caregivers.
• Review the performance of the Animal Caregiver staff with the Executive Director and ensure the communication of any unusual or significant activities.
• Provide input to the Executive Director with performance evaluations and disciplinary actions.
• Assist Animal Caregivers, as needed, with feeding, providing fresh water, bathing, and providing any required specialized care for sheltered animals, treating all animals with the dignity and respect they deserve.
• Assist Animal Caregivers, as needed, with cleaning and maintaining all animal areas, including inside and outside, following proper procedures.
• Assist Veterinary Assistant, as needed, with admission exams or administering medications. Assist with or coordinate vet clinic runs as needed.
• Coordinate with Bookkeeper to ensure completion of daily deposits.
• Develop, implement and oversee foster care programs in conjunction with the Volunteer/Community Outreach Coordinator to ensure quality placement opportunities for animals in shelter care.
• Foster volunteerism at the shelter, maintaining a positive environment and providing volunteers with information and support.
• Maintain and ensure confidentiality of shelter records, shelter information and a safe working environment. Report all incidents and maintain any necessary reports or records. Inform Executive Director of any recommended changes or improvements.
• Coordinate with the Executive Director and shelter staff to maintain accurate animal records and statistics. Maintain accuracy of data within Pet Point database.
• Responsible for the oversight and training of Animal Caregivers and volunteers in proper animal handling, care and cleaning practices.
• Maintain a work environment that attracts, retains, and motivates a diverse, quality staff who support and promote the mission and goals of UPAWS; serve as a catalyst for effective teamwork among staff.
• Assist the Executive Director with performance evaluations and disciplinary actions.

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• Ensure compliance with Personnel Policies and Procedures. Ensure coordination among staff and projects by ensuring positive communication, organizing workloads and task distribution, cross training of staff and enforcement of UPAWS Standard Operating Procedures. Make recommendations for changes to the Executive Director as needed.
• Perform assigned tasks based on general methods, procedures, policies and goals established by the Executive Director. Ability to receive direction from the Executive Director through oral and written instruction.

Supervision Exercised: None

Work Environment: Working hours vary depending on scheduling of programs and often include evenings, weekends, and holidays in addition to daytime hours. Must be able to tolerate loud working conditions and strong odors. This position may be exposed to certain health risks that are inherent when working within an animal shelter facility. This position requires exposure to outside environment. When performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. The employee must be physically able to lift and/or move heavy objects, often up to 50 pounds.

Equipment and materials used: Janitorial, office, UPAWS vehicle, cameras, animal handling gear, safety glasses, rubber gloves, hose and disinfectant mixing spray attachment, chemical disinfectants and cleaners, shovels, mops, buckets, snow scoop, squeegee, scrub brushes, ladder, brooms, scissors, rakes, wheelbarrow, washing machine and dryer, animal crates, aquariums, spray bottles, bleach and other disinfectants, window cleaner, soaps, shampoos, towels, pet food, old clothing/bedding, cat litter, wood shavings, hay, straw, newspaper, water bottles, leashes and collars, and other supplies/materials as deemed necessary.

This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of the Executive Director to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

Revised: April 25th2022

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Gwinn, MI 49841: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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