Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization.

Job Summary

The Operations Training Manager will help plan, conduct, and administer programs that train operations-based employees and improve their skills and knowledge by preparing, facilitating, monitoring, evaluating, and documenting training activities. Responsible for communicating with operations managers to identify training needs and map out development plans for teams and individuals. The Operations Training Manager ensures an environment of compassionate and respectful animal and people care in accordance with HSPPR's mission, values, goals, and management philosophy.

Key Duties and Responsibilities

• Coordinate and oversee shelter operations-based learning programs to support new-hire training and on-going training for tenured staff.
• Provide Train-the-trainer opportunities to build and promote a culture of learning
• Develop effective operations new hire plans based on the needs of the organization, department, and employee.
• Audit training tools and systems in use across the various operations departments to create consistency.
• Ensure alignment with operational goals and initiatives in accordance with training timelines and departmental needs.
• Regularly schedule and provide cohort style training for the onboarding of operations staff.
• Ensure that staff receives consistent information and training on organizational practices and philosophy, Mission, Vision, and Core Values.
• Provide consistent training on humane treatment in handling companion animals, including best practice sanitation and treatment protocols.

• Analyze and interpret data, provide insights, and action planning.
• Research a variety of information (such as courses, materials, subject matter experts) to develop programs that meet operations staff training needs.
• Select and facilitate various training delivery methods, including classroom instruction, hands on, and virtual training.
• Communicate the individuals' training goals, plans, and progress to department trainers, supervisors, and managers.
• Host train-the-trainer sessions for operations-based department team members that provide team level training (on the job training).
• Stay current with the work is by rotating through each department and performing tasks side by side with staff.
• Conduct operations-based training needs assessment and identify skills or knowledge gaps for new and existing employees.
• Assess program impact by gathering feedback from trainers and trainees after each educational session to ensure they are current and effective and that training activities achieved their intended goals.
• Evaluate training program effectiveness and develop a follow-up mechanism for users requiring additional support or training.
• Use known education principles and stay up to date on new training methods and techniques.
• Responsible for assuring operations-based trainers, supervisors and managers keep standard operating procedures, training manuals and materials up to date.

• Collaborate with the Professional Development Program Manager to maintain curriculum database and all recorded material.

• Coordinate with the Professional Development Program Manager to market available operations-based training opportunities to employees.

• Design, prepare and order educational aids and materials.
• Handle logistics for training activities, including venues and equipment.
• Maintain operations staff training records.

• Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment.
• Assist in managing assigned training budgets.
• Use and train staff to use various software systems such as: SystemHub, Chameleon, Acuity, Paylocity and Outlook.
• Participate in regular meetings of the Professional Development Committee and participate in other relevant committees as needed.
• Represents the Society in a professional light and promotes HSPPR mission, values, and goals.

Other:

• Perform other duties as assigned.

Supervisory Duties

None

Key Duties and Responsibilities:

Physical Demands

• Regularly sits at a computer station, often in a shared office environment.
• The employee must regularly lift and move 25 or more pounds of moving weight and occasionally lift and move up to 40 or more pounds of moving weight.
• May be occasionally required to climb or balance, stoop, kneel, crouch, and crawl.
• Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May be expected to be on feet for extended periods.
• Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception.
• Regularly exposed to noise and potential exposure to hazardous weather conditions.
• Potential exposure to cleaning supplies and other substances containing toxic or caustic chemicals.

Schedule Requirements

Schedule may include weekend and evening work.

Education/Experience Required

• 2+ years of animal shelter operations experience to include but not limited to: adoptions, admissions, animal care, and performing animal intake exams. Basic animal behavior and medical knowledge.
• Bachelor's Degree in a related field (education, training, human resources, or related field) preferred.

• Proficient with Microsoft Office software and Learning Management Software, and Instructional Design not limited to Articulate 360, MS Office Suite, eLearning platforms, Adobe Creative Suite, InDesign, Illustrator, Photoshop, Captivate.

• Knowledge of adult learning theory, various learning styles, and effective information design.

• Experience developing and administering in-house/customized training content
• Experience working with vendors that provide training opportunities.

• Experience with Quality Assurance (QA) preferred.
• Previous LMS administration experience or experience using systems to manage work desired.
• Ability to manage multiple projects in a dynamic, time-sensitive and sometimes remote work environment.
• Superior interpersonal, oral communication, and writing skills.
• Excellent organizational and facilitation skills.
• Positive attitude, professional demeanor and flexibility.
  

The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.

Core Values Statements-

• Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect, and compassion.

• Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.

• Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.

• Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation, and the development of our board, staff and volunteers.

• Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.

• Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.