JOB DESCRIPTION

POSITION: Direct Care /Support Staff--2 positions available

SUPERVISOR: Asst. Shelter Director(s)

STATUS: Full time, non-exempt

WORK SITE: Shelter Sites Designated according to Schedule

SCHEDULE: Sunday-Thursday 3p-11p OR Monday-Friday 3p-11p

BASIC FUNCTION:
Implement all procedures that ensure the health, safety, and wellbeing of shelter families.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Conduct visual/walking rounds of the property and apartments regularly while on shift.

2. Implement all procedures that ensure physical safety and cleanliness of the program, including general cleaning within common areas and/or any tasks assigned by director(s).

3. Provide intervention in the event of a dispute or crisis on the property.

4. Interact with families in a respectful, professional, supportive manner and encourage families to exercise good judgment while at the program.

5. Maintain up to date records of all certificates and documents in an organized manner in the office settings.

6. Review and complete all required documentation of pertinent information /incidents occurring on shift. Complete all required paperwork.

7. Complete intake packet with families referred to CMHA Shelter Program, identifying immediate issues pertaining to barriers/needs for health and wellbeing.

8. Ability to maintain a good working relationship with all co-workers and the general public and to use good judgment in recognizing scope of authority.

9. Maintain all required certifications (CPR, First Aid, Driver’s License, etc)

10. Notify on-call personnel and proper authorities of any violence or threat to the health and safety of families in program or the neighbors of the facility.

11. Assist families to access transportation needs.

12. Participate in supervision, team, and other assigned meetings.

13. Maintain confidentiality regarding staff and all families served at all times.

14. Perform other related tasks as assigned by Executive Director, Shelter Director, or
Designee

Diversity is a core value at CMHA. We are passionate about building and sustaining an inclusive and equitable environment for all staff, vendors and people served.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job and may be updated from time to time.

QUALIFICATIONS:

• Three years’ experience working in Human Services preferably in areas of homelessness and housing
• Knowledge and understanding of issues facing homeless families
• Willingness and ability to work with diverse populations
• Ability to work within a team.
• A demonstrated ability to motivate, support, empower and advocate without judgment in working with families served.
• Maintain strong professional demeanor and practice strong ethics in position.
• Ability to work professionally and effectively with community partners.
• Ability to develop and learn new skills.
• A demonstrated ability to identify and diffuse difficult clients/situations
• Demonstrate good communication skills
• CPR and First Aid Certified

Physical Requirements or Essential Abilities:

• A demonstrated ability to transport clients, navigate multi-level properties with stairs, occasional lifting of up to 50lbs., regular cleaning of the properties, occasional cleaning of rooms/apartments

Job Type: Full-time

Pay: $16.50 - $16.70 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Evening shift

Ability to commute/relocate:

• Worcester, MA: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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