Department: Operations

Supervisor: Store Manager

Statement of the Job

Every shift leader is responsible for the proper and efficient operation of his or her shift, ensuring company and management expectations are met during the shift and that the company’s reputation in the community is upheld.

Primary Duties and Responsibilities

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  Performs all tasks in a safe manner.
• Ensure that each customer receives prompt and courteous service providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding store conditions, solid product knowledge and all other components of customer service.
• Promotes sales of all items sold in the store or restaurant.
• Use plus-selling techniques (e.g. Suggestive Selling).
• Understands and promotes all monthly specials and discount programs (e.g. 3-pack specials).
• Understands and follows all sales policies and procedures on ALL restricted sales items (e.g. tobacco sales and alcohol sales).
• Scans/rings all sales and receives proper payment for sales.
• Assures proper sale and accounting for money orders and gift cards during shift.
• Keeps accurate cash controls, and is accountable for all cash variances.
• Use correct pricing as listed in the price book or grocery catalog for all merchandise.
• Stays familiar with the Company Price Book, Team Member Handbook, and bulletins.
• Shares the responsibility for controlling store inventory.
• Accurately posts markups and markdowns, store use of merchandise, voids, and bad-merchandise write-offs, within company policy.
• Maintains adequate amounts of fresh coffee, ensures fountain and fast food area is well stocked and clean.
• Stocks and maintains store shelves, displays, coolers, and freezer.
• Maintains excellent store conditions and overall property conditions by cleaning and performing general housekeeping duties such as cleaning bathrooms, sweeping, mopping and dusting of store.
• Cleans windows and gas pumps to ensure they remain clean at all times.
• Assists the Store Manager to maintain a store inspection grade of 95% or above on all mystery shops.
• Monitors the fueling pumps to help prevent drive offs.
• Operate store-related equipment utilized in the performance of job duties including a security system, cash register system, gas console, money order machine, lottery machine, manual and electrical credit card machines.
• Follows company policy with regard to safe security and excessive cash in registers, as directed by Store Manager.
• Completes a shift change report at the end of shift, as directed by Store Manager.
• Ensures Store Manager/Assistant Manager is made aware of all sales cash or operating discrepancies.
• Follows the work schedule as posted, unless a change in schedule is arranged with Store Manager.
• Properly clocks in for all hours worked on the computer system, and signs verifying all hours worked.
• Immediately advises Store Manager/Assistant Manager of any maintenance problems.
• Performs specific tasks as assigned by the Store Manager.
• Adheres to all city, county, state and federal regulations.

Job Specifications

Education and Experience

High school diploma or GED is preferred and any equivalent combination of training and experience which proves the required knowledge, skills and abilities is preferred.

Skills/Knowledge/Abilities

Good interpersonal skills. Detail oriented to ensure accuracy of work.

Working Conditions

Convenience store environment with some exposure to discomforting conditions, including hot and cold temperatures, humidity, and noise from cooling units. Physical demands are moderately heavy, limited to lifting/carrying up to 50 pounds and occasionally climbing of ladders. Will be on your feet throughout the entire shift.