Site Support Specialist

UMGC Asia

Location: Naval Base Guam

Overseas Contingent III, 75%-Time, Grade 002

SPECIFIC RESPONSIBILITIES INCLUDE:

• Provide on-site presence to support classes offered by all universities on base

• Open and secure building entrances and classrooms

• Responsible for setting-up UMGC live streaming (LS) equipment prior to LS classes, serving as first-level trouble shooting technical support and coordination with Technical Support to immediately respond to LS issues, and securing LS equipment at the end of class meetings

• Ensure that building rules are abided by UMGC students and that all UMGC labs/rooms are clean and presentable

• Ensure that quality services are provided to all current and prospective students including being responsive to students and student issues, assisting with basic questions, and directing them to appropriate resources by maintaining general knowledge of UMGC programs to include catalog, class/term dates, and other basic information that students may ask about during breaks in class

• Maintain inventory and operability of live streaming equipment to ensure that assets are clean,
  updated, and ready for use in class, notifying Logistics Supervisors and/or managers when issues arise

• Provide staff and faculty support after hours/on weekends to include assisting with accessing computers, printing LS materials for remote sites and rosters, classroom and testing setup/proctoring, as permitted per testing vendor policies, or proctoring make-up exams for face-to-face courses, etc.

• Assist Program Coordinators to update, distribute, and maintain materials in and around offices and
  classrooms including posters, flyers, schedules, room assignment postings, banners, etc.

• Report any issues or incidents to management and request resources as appropriate to accomplish
  assigned duties

• Other job-related duties as assigned

REQUIRED EDUCATION AND EXPERIENCE:

• High school diploma

• Available for a flexible work schedule including early mornings, days, late evenings, weekends, and holidays

• Basic office management, computer, and organizational skills

• Effective communication skills

• Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)

PREFERRED EDUCATION AND EXPERIENCE:

• Associate degree from a U.S. regionally accredited institution or foreign degree equivalent

• Knowledge of basic technical computer and equipment skills, including basic troubleshooting

• Customer service experience

• Advanced computer skills, to include Microsoft Excel and Word

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters. As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.