ALL APPLICANTS MUST APPLY DIRECTLY THROUGH THE TRIAL COURT EMPLOYMENT PAGE LINKED BELOW.

https://trialcourtjobs.mass.gov/jobs/software-quality-assurance-manager-sqam-boston-massachusetts-united-states

IF YOU APPLY THROUGH THE APPLY ONLINE LINK ABOVE ON THIS MASS CAREERS PAGE YOU WILL NOT BE CONSIDERED FOR THIS POSITION.

PLEASE USE THE FOLLOWING LINK TO APPLY (CUT AND PASTE INTO YOUR BROWSER IF THE EMBEDDED LINK DOES NOT WORK):

https://trialcourtjobs.mass.gov/jobs/software-quality-assurance-manager-sqam-boston-massachusetts-united-states

You have successfully applied to the position when you receive an email from the Massachusetts Trial Court.

If you only receive an email from MassCareers, you HAVE NOT successfully applied. Please call 617-742-8575 with any questions.

Departmental Mission Statement: Enhance access to justice through the effective use of technology. Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity and continuous improvement.

ORGANIZATIONAL PROFILE:

Notes: This position is designated as Management and is covered by the Personnel Policies and Procedures Manual.

Starting salary will be commensurate with professional background and experience. You must upload a resume to your profile to be considered for this position, in addition to completing all the application steps.

First consideration will be given to those applicants that apply within the first 14 days.

This position is currently a hybrid position (subject to change).

Position Summary: The Judicial Information Services Department Software Quality Assurance Manager (SQAM) manages the QA team in the Enterprise Applications group that evaluates, tests, and validates Mass Courts applications, and maintains a system of quality and reliability testing for Mass Court's products and/or development processes. The SQAM’s responsibilities include designing and implementing assessments, debugging and defining corrective actions, providing and estimating testing efforts, and operating in close collaboration with developers, business analysts, product owners, and stakeholders to understand testing goals and create the most efficient testing methodology. The SQAM establishes standards that ensure products can be safely and effectively used, supervising the analysis of deficiencies in services or performance to identify recommendations of product or service improvements to resolve problems

Supervision Received: The Software Quality Assurance Manager reports to the Deputy Chief Information Officer for Enterprise Applications or his/her designee and receives general direction in performing duties in accordance with established guidelines

Major Duties:

• Directs the JISD QA team, solves problems, and provides team members with guidance to ensure they fulfill the established KPIs and objectives.
• Oversees development, implementation, and process management to ensure that products meet quality, functionality, and reliability requirements prior to delivery, including building and implementing plans for the unit, system, end-to-end integration, and regression testing;
• Preparation of the quality assurance team, including oversight of the daily workflow and schedules of the JISD QA team;
• Works to improve the accuracy, security, and safety of the Massachusetts Trial Court's business applications;
• Tests strategies and oversee all operations, including unit testing, regression testing, integration testing, user acceptance testing, and post-production maintenance releases, to ensure that applications run properly at high performance levels, and with data integrity;
• Leads projects as a subject matter expert, consulting with users, functional teams, and other stakeholders to develop and implement solutions and products;
• Work closely with vendor partners to continuously improve the efficiency and effectiveness of the processes required to deliver quality software solutions;
• Leads internal and external release meetings, ensuring that status, issues, risks, budget, key decisions, root cause, and final resolution are all documented clearly, completely, thoroughly, and consistently;
• Maintains overall quality, budget, and schedule while ensuring complete execution of business-critical releases;
• Responsible for developing manual and automated testing and QA engineering solutions to ensure the most efficient test delivery and fastest time to market;
• Reviews functional and design specifications to ensure that individual deliverables are clearly understood;
• Responsible for analyzing and investigating reported product complaints or quality issues to ensure their resolution in accordance with Mass Trial Court guidelines and external regulatory requirements;
• Creates and monitors exception reporting systems using root-cause analysis of operational incidents, identifying defects, and devising appropriate solutions;
• Keeps track of the issues that have been reported against the assigned projects and makes sure they are resolved before deployment;
• Responsible for analysis and documentation of test results and creation of detailed defect reports to track bugs;
• Define key metrics and provide strategic reports on a reoccurring basis;
• Conducts in-house audits of product inventory and documentation.;
• Performs related duties as required.

Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas:
Ethics and Values: Communicates and demonstrates the ethics and values of the Judicial Branch.
Mission: Understands, upholds, and communicates the Judicial Branch and JISD missions.
Applied Knowledge: Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions
Continuous Learning: Demonstrates a commitment to continuously improve the QA team’s knowledge of fast-changing computer programs, hardware and software through professional development.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds.
Customer Service: Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.
Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
Problem Solving: Accurately assesses workplace problems in TCIS and recommends and facilitates appropriate solutions.

Minimum Requirements: These are the minimum requirements necessary to apply for the position of Software Quality Assurance Manager:

• Bachelor’s degree from an accredited institution of higher education with a concentration in Computer Science, Information Systems, Computer Engineering, or related field and (5) Five years of full-time work experience in a technical position, including performing a QA role; (2) Two of the required years of work experience must be in a management or supervisory role; a Master’s degree is preferred. Equivalent combinations of education and experience will be considered for satisfying the minimum requirements.

Additional job requirements:

• Exceptional collaboration skills
• Strong leadership capabilities: a manager who has the capabilities to mentor and nurture personnel while setting the pace and producing top notch results from team members
• Excellent communication skills with a strong desire to help others
• Strong leadership and teamwork skills to build positive relationships with the team
• Proven work experience in software development and quality assurance
• Hands-on experience with automated testing tools
• Demonstrated experience in the role of technology project lead, supervising project tasks and managing QA team
• Experience in the design, creation, testing, and implementation of unit, system and end-to-end testing plans
• Experience working in an Agile/Scrum development process
• Experience with performance and/or security testing is a plus
• Knowledge of relational database and query concepts. Ability to quickly develop an understanding of large, complex data sets
• Working experience with relational databases (Oracle), proficient knowledge of SQL, Pl/SQL and Bash scripting
• Experience with API and Web Services (REST/SOAP/Bulk)
• Windows/Linux/Unix scripting languages, XML, Java, Python
• ITIL 4 certification (preferred)