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The Solution Design Engineer role is responsible for interfacing with clients and building out scalable solutions to meet their specific needs. The Solution Design Engineer will work closely with multiple departments such as Procurement, Sales, Projects and Account Management teams. The ideal candidate should be self-motivated and be able to research new and emerging technologies in order to find the most cost-effective solutions while adhering to industry best practices.

This role requires exceptional communication and social skills in order to properly explain advanced technologies and solutions in a way the client can understand.

Responsibilities:

• Conduct client discovery calls and/or onsite visits to gain an understanding of what the client specific needs are
• Create technical documentation such as design specifications and solution proposals
• Estimate the costs and benefits of different solutions, including the possible impacts on performance and security
• Identifying opportunities for improvement in current solutions
• Supporting the Sales and Account Management teams by fielding technical related inquiries
• Prioritize workload in order to meet deadlines
• 25% - 50% travel is required for this position

Qualifications:

• A minimum of 3 years IT experience
• Self-motivated with the ability to work in a fast-moving environment
• Strong interpersonal skills including phone manners, written communication and client-care
• Is self-motivated and can be self-directed when necessary
• Ability and willingness to work with a team
• Previous sales and/or account management experience is not a requirement but is preferred.

Desired Knowledge:

• Knowledge of Microsoft Desktop and Server Operating Systems
• Knowledge of Microsoft 365 services, including, but not limited to Microsoft 365, Exchange Online, Microsoft Azure, Microsoft Azure Active Directory, SharePoint, OneDrive, Intune, etc.
• Knowledge of computer and server hardware
• Knowledge of Windows Server features includingActive Directory, Remote Desktop Services, DHCP, DNS, Clustering Services, etc.
• Practical knowledge of Routers, Firewalls, Switches, and Wireless

Desired Technical Certifications:

• Cisco CCNA
• Microsoft 365 Certified Associate (Various Exams)
• Microsoft Azure Associate or Expert
• Microsoft MCSA (MCSE Preferred)
• VMware VCA (VCP Preferred)

Measurements for Success:

• Strong positive client feedback
• Strong positive internal feedback from team members and other departments
• Meet deadlines and due dates on assigned tasks

About Us:

Tech-Keys is a full-service IT Company providing IT solutions to businesses for over a decade. Our mission has and always been to give our clients the sense of security they need to entrust us with their business' technology needs and we are proud to say that in ten years of business we have never let a client down. It is who we are, and what we believe has been a driving force behind our incredible growth.

At Tech-Keys we believe in constant growth, the company is always growing and we continue to open internal positions to those who rise up to the challenge.

Tech-Keys believes very strongly in Culture and Core Values. This Company has only been able to grow and continue growing by ensuring that every individual on the team exemplifies each of the following Core Values:

At Tech-Keys we like to promote from within, almost all our techs and managers began as interns and worked their way up through the company. Growing the company in this way allows us to hire candidates based on their personality, drive, and culture fit with our core values. We only open experienced positions when we have a need to fill those positions faster than we can move internal staff forward.

Full Benefit package includes:

• Health, Dental, Vision & other additional benefits
• 401K (With 3% Match) eligible after 90 Days
• PTO (Paid Time Off) - 12 days prorated based on hire date
• Holiday Calendar – 13 days prorated based on hire date

Interview Process:
1. Apply to the position, upload your resume, and answer the questions in the application.

2. Upon reviewing your resume, we'll send you an email with a link to a perform a one way video interview.

3. Upon reviewing the video interview, we'll setup a remote meeting to fill in a questionnaire about what technologies you are familiar with.

5. Upon reviewing the results, we'll email you asking to setup an in person interview.

6. We will then setup a simulation exam where you will be asked to follow an internal SOP on remediating a simulated scenario.

7. After the interview we will email you asking for references.

8. We will call you letting you know our decision and discuss compensation.

At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered.

Please be sure to add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us. Gmail may categorize our emails into the "Promotion" category.