Hiring Pay Rate: $18.94 to $24.72

The specialist, Enrollment Services will provide guidance to prospective and current students on how to use their YC portal and self-service options regarding admissions and registration, transcript ordering and evaluation, and college policies and procedures. This position supports recruiting, enrollment and retention efforts through direct contact with students to resolve holds, update address/phone information and to answer basic questions about how our systems work. This position requires a commitment of 25-29 hour per week over 3-5 days. Schedule flexibility may be required at critical times of the semester.

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  Respond to student inquiries regarding admissions, registration, and transcript services.
• Teach students on the access and use of the YC portal and SSB options available.
• Assist students with navigating college systems (i.e. Degreeworks, Canvas, etc.) and facilitating access to campus or community resources.
• Manage outreach to currently-enrolled students to resolve holds; run Cognos report.
• Resolve holds monthly after each National Student Clearinghouse enrollment submissions; perform data repair as needed.
• Perform incoming transcript data entry.
• Understand student enrollment statuses and be able to explain to students and staff the differences and impacts of each status.
• Understand Academic Standing categories and how to respond to students with questions.
• Assist in responding to student & staff questions regarding graduation activity – how to complete the online graduation application, days/time of ceremonies, attendance requirements, etc.
• Assist with degree audit review as assigned using Degree Works; data repair for Parchment submission.
• Perform regular review of Registrar’s webpages for needed updates or clarification. Track incoming questions for potential addition to FAQs.
• Maintain confidentiality of student records at all times.
• Collaborate with all areas of Yavapai College to support a positive, engaged student experience contributing to improved retention and graduation rates for Yavapai College students.
• Other duties as assigned.

• High level of organizational ability, problem solving skills and interpersonal skills
• Excellent oral and written communication skills
• High level of computer proficiency
• Regular attendance is an essential job function as it demonstrates dependability towards the performance of job duties