Sr. Project Manager w/SAP Job at ePATHUSA Inc
Fairfax Water is seeking a PMP certified Project Manager to manage its customer service modernization program that is comprised of two projects with schedules that will overlap to enable testing, training, and deployment to occur concurrently.
One project will replace the SAP Customer Interaction Center (CIC) with a contemporary customer engagement/customer relationship management solution. The other project will replace the contact center platform. The selected products must integrate with each other and with Fairfax Water’s existing SAP S/4HANA solution. Each project will be supported by project teams comprised of third-party consultants and Fairfax Water subject matter experts.
Responsibilities:
- Manage all aspects of projects throughout the project lifecycle, ensuring projects complete on schedule, with expected scope, and within budget
- Advise Fairfax Water during vendor contract negotiations
- Define, document, and manage project scope, schedule, and budget
- Develop, maintain, and distribute standard project management artifacts (e.g. WBS, risk assessments, project charter, RACIs, communication plan, MS schedule, status reports, etc.)
- Ensure applicable project documentation is complete, current, and stored appropriately
- Develop and maintain a detailed project schedule throughout the project lifecycle
- Assist Fairfax Water in the development and management of a change management plan
- Align project deliverables and milestones with projects strategy and objectives
- Advise Fairfax Water leadership and the Technology managers of status key issues that may impact project completion, budget, or other results, and deliver presentations
- Facilitate project conference calls, status meetings, planning sessions, and provide for meeting notes
- Consult project stakeholders and communicate project status throughout the project lifecycle
- Provide weekly status reports to key project stakeholders
- Identify and mitigate project risks and resolve issues
- Manage project resources, overseeing day-to-day project activities
- Utilize project management applications as appropriate
Requirements
Skill
Required / Desired
Amount
of Experience
Candidate
Current Project Management Professional (PMP) from the Project Management Institute (PMI)
Required
Years of direct hands-on technical project management experience
Required
10
Years
Undergraduate degree
Required
Project management experience working on a customer service technology project
Highly desired
3
Years
Project management experience working with SAP applications
Highly desired
3
Years
Experience developing and documenting both technical and business requirements
Required
Budget, scope, and risk/issue management experience
Required
Project management leadership experience of cross functional matrixed teams
Required
Project schedule development experience along with 3rd party vendor schedule integration
Required
Knowledge of quality assurance (e.g. test plans, test scripts, requirements traceability matrix) and best practices
Required
3rd party vendor management experience
Required
Knowledge of varied technologies: COTS solutions, OData Services, Web APIs, SAP, and Security best practices - cloud-computing and system integration
Highly desired
Strong business, technical and analytical skills
Required
Attention to detail and logical thinking
Required
Ability to facilitate technical project meetings and translate outcome into project schedules
Required
Ability to oversee and track progress, translating outcomes into management briefings and weekly status reports
Required
Solid organizational skills including attention to detail and multi-tasking skills
Required
Excellent communication (verbal and written), presentation, and customer service skills
Required
Clear, concise, and diplomatic written/verbal communication skills across all levels
Required
Self-motivated team player, able to work cooperatively in a team environment
Required
Ability to work under pressure, prioritize and meet deadlines when required
Required
Effectively manage and solve complex business and technical problems
Required
Aptitude for learning new technologies, applications, and business processes
Required
Experience using system-based project management applications
Required
Scrum Master Certification
Desired
Master’s Degree
Nice to have
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