Are you looking to start your management career with a company that values the development of their leaders? At Goodwill, we are committed to developing the future leaders of our organization. As a Store Management Trainee, you will be placed at one of our locations throughout WNY and will learn about our business operations. You will also attend our Leadership Academy to develop your people management skills. In our hands-on learning environment, you will receive the guidance, mentoring, and support you need to be successful. We will ensure that you have an opportunity to master the knowledge and skills required to eventually run your own store location and develop your team. With our promote-from-within philosophy, you will have ample opportunities to grow your career at Goodwill!

THE POSITION

This position's key responsibilities include:

• Learns and assists the Retail Store Manager in implementation of strategies necessary to meet or achieve sales goal.
• Assists the Retail Store Managers in interviewing and training staff for all retail location.
• Learns all necessary duties of operating the retail store.
• Oversees and works with store donations: receiving, processing, and tagging.
• Reviews and oversees the schedules and work of staff.
• Shadows the Retail Store Managers when coaching and managing the performance of employees as needed and in accordance with company policy.
• Assists in coordinating staff and fulfills staffing needs for regular hours, as well as special events or high-traffic times.
• Maintains and motivates a positive sales team through communication, incentives, and evaluations.
• Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.
• Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks. Uses company software to research, analyze, and track purchases.
• Ensures that the store always looks clean and inviting.
• Places and rotates merchandise to attract positive attention from customers.
• Performs other duties as assigned.

WE ARE LOOKING FOR SOMEONE WHO:

• Is a charismatic leader. You know how to lead and inspire a team. You have experience coaching and engaging others to follow your direction.
• Aren't afraid to roll up your sleeves and work alongside your team. You understand that we succeed or fail as a team. You are always ready to step beyond your responsibilities to go the extra mile to ensure that your team is successful.
• Communicates effectively. You excel when interacting with others whether in-person, over the phone or through email.
• Long-term business thinker. You have business acumen and strategic skills necessary to position the organization for ongoing success.
• Solution oriented. You can't help it, when something goes sideways, you have a “I will figure this out” mentality about you.
• Loves how we roll as an organization. You are passionate about working for an organization that makes a difference and whose core values are emulated throughout the company.
• Own it. We are motivated and responsible for our actions and results.
• Dare to Excel. We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
• Be Bold, Be Courageous. When faced with a hurdle, we jump!
• Be extraordinary. We exceed expectations of clients, customers, and colleagues.
• We Win Together. We collaborate & celebrate. We drive forward as one team towards our mission.

ROLE REQUIREMENTS (The stuff you must have)

• High School Diploma required. Associate's Degree preferred.
• Minimum of three (3) years of experience leading a team.
• Must have at least three (3) years of experience in a retail or production related job (ie. Landscape Foreman, Production Foreman in Manufacturing, Crew Lead in Construction).
• Proficient with Microsoft Office Suite or related software.

NON-REQUIREMENTS (this means Bonus Points if you have them)

• Retail Experience.

Goodwill of WNY is an equal opportunity employer and employs individuals regardless of race, color, creed, religion, sex, national origin, age, disability, marital status, citizenship status, military status, sexual orientation, victims of domestic violence, protected veteran's status, gender identity, genetic information, genetic predisposition or carrier status or other protected class status pursuant to applicable law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment. This includes compensation based upon external and internal job worth in order to provide fair and competitive wages to associates.


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