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Technical Data Analyst Job at Southwest Airlines

Southwest Airlines Dallas, TX 75235

Department: Technical Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Technical Data Analyst invests in the future of Southwest’s People by driving a Culture of Safety, efficiency, reliability, and innovation through their analysis and identification of statistical trends within aircraft mechanical performance metrics. This role will work collaboratively with Operational workgroups and other Teams throughout the Company in order to support Company goals including maintaining low costs, modernizing the operation, and improving aircraft reliability in order to contribute to Southwest’s competitive advantage. This role will also build and maintain tools utilized by Teams in the Reliability space, which will provide necessary analytics. The Technical Data Analyst brings passion for data storytelling and analysis to this important Team, where you’ll have the opportunity to drive your own career with Heart and the future of Southwest.

As the Technical Data Analyst, you can expect:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.**
Explore more Benefits you’ll love: swa.is/benefits
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Perform concurrent and timely data collection, validation and root cause analysis on data elements required by the Reliability and ETOPS Programs to identify deficiencies and improve the aircraft maintenance program
Compile and maintain Reliability reports as required by the FAA approved Reliability and ETOPS Programs
Provide in depth data that will allow teams to estimate feasibility, costs, time, and resources needed to implement recommendations for improving Tech Ops impact on Southwest Airlines operations
Compose and communicate results from complex data and analysis for both technical and non-technical customers and leaders
Investigate ad-hoc inquiries resulting from emerging maintenance issues and provide analytical reporting to allow Senior Leadership to make business decisions while balancing existing project workload
Present insights, trends, and possible recommendations by using visual elements supporting the relevant points of the analysis in order to ease Stakeholder understanding
Develop standard queries to pull and organize data from various sources, establishing the cadence, and validating the necessity of the data requirements
May perform other job duties as directed by Employee's Leaders.
Knowledge, Skills and Abilities
Knowledge of moderate level business problems and ability to help to translate business outcomes into data needs
Knowledge in integrating, storing, and processing large amounts of data necessary for analysis and modeling
Knowledge of technology platforms and architectures applicable to developing and maintaining self-service reports and dashboards
Knowledge of data analysis and quantitative modeling techniques used to investigate business questions
Skilled in gathering requirements and collaborating across cross functional work groups
Ability to understand the problem, to summarize and perform root cause analysis on data of broad scope and provide recommendations using logic and reasoning
Ability to identify and clean structured and unstructured data for data analysis and develop basic visuals to support the analysis
Ability to navigate appropriate FAA regulations including AC 120-17B Maintenance Control by Reliability Methods, AC 120-16G Air Carrier Maintenance Programs, 14 CFR 121.373 Continuing Analysis and Surveillance, 14 CFR 121.374 (h) Continuous Airworthiness Maintenance Program for two engine ETOPS and FAA Inspector's Handbook 8900.1
Ability to actively listen to, understand, and communicate ideas presented in writing, verbally, or in presentations delivered to various levels of audience Education
Required: High School Diploma or GED
Experience
Intermediate level experience, fully functioning broad knowledge in:
Extracting, transforming, and visualizing data
Root cause analysis and problem solving
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age (If the job has a different minimum age requirement, change 18 to applicable age)
Must be able to comply with Company attendance standards as described in established guidelines

  • 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
**ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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