Do you want to work with world-class engineering, sales, and operations teams, growing your engineering career utilizing SOLIDWORKS? At Hawk Ridge Systems, we’re not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights.

We are currently looking for a TECHNICAL SUPPORT ENGINEER who will earn tons of SOLIDWORKS certifications as they become a SOLIDWORKS expert. This is an entry-level technical position for a degreed Electrical or Mechatronics Engineer (recent college graduates will be considered). Proficiency in either SOLIDWORKS Electrical, AutoCAD Electrical, or Altium Designer is a plus. Applicants with a Mechanical Engineering degree with Electrical Schematic Design Software experience will also be considered. It’s your choice if you’d like to work remotely, or from one of our U.S. offices. Please note that this role will be required to work East Coast hours.

Hawk Ridge Systems has been an industry leader for over 25 years, providing sales, training, services, and technical support for SOLIDWORKS 3D design solutions, HP and Markforged 3D printers, the Dassault Systèmes 3DEXPERIENCE platform, and CAMWorks manufacturing software. We are planning to double our business within three years, so there are so many career advancement opportunities available as you grow your career at Hawk Ridge Systems.

Our culture is driven by our core values – Being People Centric, caring about our team members, customers, and our community; Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a great opportunity for you!

WHAT WILL I BE DOING IN THIS TECHNICAL SUPPORT ENGINEER ROLE:

• Provide technical support to external customers in a post-sales capacity
• Develop and maintain technical expertise in SOLIDWORKS applications
• Learn new skills and applications as new products are launched
• Constantly communicate with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases

WHAT DO I NEED TO SUCCEED AS A TECHNICAL SUPPORT ENGINEER:

• Bachelor’s degree in Electrical or Mechatronics Engineering required. (Applicants with a Mechanical Engineering degree who have Electrical Schematic Design Software experience may be considered.)
• Proficiency in either SOLIDWORKS Electrical, AutoCAD Electrical, or Altium Designer is a plus.
• Real-world insight & knowledge of the values of CAD applications in the industry
• Exceptional verbal and written communication skills (English), as well as outstanding customer relations skills
• Personable, hardworking, autonomous, team player with the ability to take initiative and accomplish tasks while employing a positive, solution-oriented attitude
• Excellent problem definition and problem-solving skills
• Familiarity with Microsoft Operating Systems & MS Office products
• Experience with TCP/IP troubleshooting is a plus

MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM

• Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
• Competitive Compensation Package
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays (plus your Birthday, a Diversity, Equity, & Inclusion Day, as well as Community Service Days Off!)
• Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineers
• Amazing Growth Opportunities provide unlimited opportunities for Career Development
• Work at a Fun, Successful, Growing 25+ year-old Company with a Team-focused Culture
• Work/Life Balance: We give you the Flexibility you need to succeed, and it is your choice if you’d like to work remotely or work out of one of our offices

If you would love being surrounded by the best minds in the industry and want to help drive our company’s success, apply for our Technical Support Engineer position today!

We are proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)