Technical Support Specialist - Buffalo, NY

This is a hybrid job - 60% On-site and 40% Offsite!

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution.Our unique proposition of integrated apps which work seamlessly together gives users the ability to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 7 million users, partners in more than 120 countries and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.

As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them.

Responsibilities:

• Become an expert on all of the features and functions within Odoo's software applications
• Provide expertise to clients seeking to use Odoo applications effectively
• Create solutions and effectively communicate (written, verbal) to customers
• Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
• Collaborate with Engineering, Product, and Developer teams to escalate critical issues
• Resolve issues via email, chat, and phone
• Gather feedback: our product team loves to crank out features that our users are asking for
• Boost Customer Satisfaction and productivity

Qualifications and Requirements:

• Bachelor Degree
• Passion for software products
• Demonstrated ability to learn
• Critical thinking skills in a social setting
• Excellent communication skills
• English - Professional written and verbal fluency

Nice to have:

• Ticket-based support experience
• Available immediately
• A demonstrated ability to learn

Compensation and Perks:

• Sales team members benefits include: healthcare (Independent Health), dental, vision, life insurance, Flexible Spending Account, Health Savings Account
• PTO (Paid-time-off), paid sick days and paid holidays
• Employee Assistance program; 3 X 1 hour telehealth calls with certified mental health professionals
• Evolve in a nice working atmosphere with a passionate growing team!
• Company sponsored events for groups of 6+ employees
• Pre-tax commuter benefits such as parking and transit
• Yoga classes on-site and other activities possibly expensed if multiple employees attend, especially sports-focused activities

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Type: Full-time

Pay: $45,898.09 - $60,123.36 per year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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