Technical Trainer Job at Mimecast
Mimecast is looking for an energetic Technical Trainer responsible for playing a role in the development, upkeep, and delivery of technical content and courseware for Mimecast Customers, Partners and Customer Operations staff. We are looking for a professional Trainer who is able to equally distribute their time, efforts and skills across three main components of the role namely: Face-to-face classroom and virtual training, Video creation and editing for out Learning Management platform , as well as Internal Skills Development.
What You'll Do:
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Deliver Customer and Partner training on Mimecast Products
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Deliver Internal Training for technical, product and other Company related topics
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Manage internal team skills development (Customer Operations Induction)
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Play an active role in updating details in Learning Management System for prospects, attendees and cancellations
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Contact customers (via email) to suggest alternative dates and times for relevant training
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Training resource planning and management where required such as: maintaining training resource materials (manuals, slide decks and videos) and manuals, stationary, merchandising, catering, venue booking, and certificates required for classroom training
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Achievement of Training KPI’s :
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Ensuring that there are as many customers attending the training sessions as possible
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Arranging virtual training requirements including Zoom booking within personal calendar
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Establishing relationships with stakeholders (internal and external), which may include face-to-face engagement
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Reporting monthly statistics to the Manager, Global Technical Enablement Team regarding courses conducted, training attendance and relevant communication to generate more interest in training regionally
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Work closely with team managers and leads to ensure induction and other training programs meet departmental, customer and partner needs
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Create, iterate, and moderate content on the internal departmental knowledge sharing platforms
What You'll Need:
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Training and content delivery experience both virtual and face-to-face
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Training administration
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Previous experience in a fast paced and demanding Training role
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High Customer Service drive
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Solid written and verbal communication skills
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Presentation skills
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Experience with Audio/Visual Editing Tools a plus
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Fast and efficient execution skills with good structure, discipline and organization
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Ability to lead both large and small groups in enablement activities
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
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