Technolgist 1 Job at Saint Louis University
Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.
All About You
Job Title: Technologist 1
Job Summary
Under general supervision, the Technologist 1 will provide software, hardware and network support for clinical and University systems both on-site and through remote assistance. The Technologist 1 installs and configures new software and hardware, provides technology guidance, reviews, prioritizes and actively resolves customer service requests. The Technologist 1 is an escalation point for the IT Service Desk when hands-on or additional technical expertise is needed. The Technologist 1 will be assigned a zone assignment and expected to be mobile, able to quickly respond to customer requests and locations as needed.
Under general supervision, the Technologist 1 will provide software, hardware and network support for clinical and University systems both on-site and through remote assistance. The Technologist 1 installs and configures new software and hardware, provides technology guidance, reviews, prioritizes and actively resolves customer service requests. The Technologist 1 is an escalation point for the IT Service Desk when hands-on or additional technical expertise is needed. The Technologist 1 will be assigned a zone assignment and expected to be mobile, able to quickly respond to customer requests and locations as needed.
Basic Function/Responsibilities:
- Deliver service and support to end-users via remote connection or in-person.
- Responsible for assisting all customers with any of our supported software and computing platforms in a professional and courteous manner.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Diagnose and resolve technical hardware and software issues.
- Follow standard processes, procedures, and policies.
- Apply diagnostic utilities (when required) to aid in troubleshooting
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in incident resolution.
- Research required information using available resources.
- Document all customer contact during the service request problem-solving process, including all successful and unsuccessful decisions made, and actions taken up to final resolution.
- Perform post-resolution follow-ups to service requests. Verify that customer is aware of resolution.
- Offer alternative solutions where appropriate with the objective of maintain a positive customer relationship.
- Organize ideas and communicate oral messages appropriate to listeners and situations.
- Availability for flexible scheduling.
- Perform special projects and other duties as assigned
- Knowledge & Experience:
- 3-5 years work experience
- Strong troubleshooting skills and desire to resolve issues.
- Exceptional customer service and communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills; with an emphasis on proper phone etiquette.
- Strong documentation skills.
- Ability to multi-task and work under high pressure situations.
- Experience working in a team-oriented, collaborative environment and a willingness to co-operate with others and work to the greater good
- Knowledge of relevant software computer applications and equipment
- Analytical and problem-solving abilities
- Highly self-motivated and directed.
- Keen attention to detail.
- Bachelor’s degree in Information Technology related field is preferred or equivalent years of experience.
Compensation: Pay Grade 25
Function
IT Technologists
Scheduled Weekly Hours:
40
Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.
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