Technology Support Specialist

Information Technology - Pennsylvania-Pittsburgh - (22006495)

The University of Pittsburgh is seeking qualified candidates for the position of Technology Support Specialist in the University Library System Information Technology Department, responsible for public facing Library technology, staff technology support and audio/visual support for the University Library System at Pitt. This position provides skilled front-line technical support on an in-person or virtual basis to members of the University Library System. Advanced support is provided for a wide range of end user computer and IT resources such as computing devices, network connectivity, operating systems, end user applications and troubleshooting problems with access and use of departmental and University IT resources.. As part of the Technology Support Services (TSS) team, your duties will also include computer hardware and software support, hardware deployment, classroom technology support and on-site technology and a/v support for breakout rooms, event spaces and other public facing library technology. TSS team members will draft technology support documentation and provide training to colleagues. Help Desk team members will provide direction to student employees during work hours. Working primarily from the Hillman Library, you will provide support for University Library System facilities in departmental libraries on the Oakland Campus, the Library Resource Facility in Pittsburgh’s Point Breeze neighborhood and primarily remote support for the University’s four regional campuses.In supporting the rapidly-evolving Library technology environment, the candidate must have demonstrated experience with Microsoft Windows, Office, Office 365, SharePoint, Windows deployment tools, online meeting tools like Teams and Zoom, presentation tools, conference room technology and mobile device support. Experience with digital signage, digital scanning systems, event and media production A/V support, Makerspace tools such as VR, vinyl cutters, 3D printing and scanning is preferred. The applicant must have excellent customer services skills and strong interpersonal skills. This position supports the University Libraries during University Business Hours: 8:30-5PM M-F. The incumbent may be on call for system support during evening/weekend hours. The University of Pittsburgh Library Systems offers possibilities for flexible work provided the needs of the department and the nature of the position allow for it.The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets. The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit coronavirus.pitt.edu to learn more about this requirement.

Bachelor's Degree and 3 years of relevant experience. 3 years of relevant experience in Information Technology (may include work towards degree as a student). Equivalent experience may be considered in lieu of a degree.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets. The University of Pittsburgh requires all Pitt constituents (employees and students) on all campuses to be vaccinated against COVID-19 or have an approved exemption. Visit coronavirus.pitt.edu to learn more about this requirement.

Assignment Category Full-time regular

Job Classification Staff.Systems/Programmer.II Non-Exempt

Campus Pittsburgh

Minimum Education Level Required Baccalaureate

Minimum Experience Level Required 2-3 years experience

Work Schedule Monday - Friday, 8:30 a.m. - 5:00 p.m.

Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range 26,988.00 - 43,212.00, Based on qualifications

Relocation Offered No

Visa Sponsorship Provided No

Background Check For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances Not Applicable

Required Documents Resume, Cover Letter

Optional Documents Not Applicable