Telephone Operator - Northshore Hospital - Slidell - PRN - Shifts as Needed Job at Ochsner Health System
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!
This job answers all incoming calls to the main telephone line. Help patients and visitors with information or directions.Education
Required - High School diploma or equivalent
Work Experience
Required - 1 year experience in a customer service related field required, experience working independently as well as with a team, and working effectively under stress required
Knowledge Skills and Abilities (KSAs)
- Must have computer skills and dexterity required for data entry and retrieval of patient information. Must be proficient with Windows-style applications and keyboard.
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
- Excellent customer service skills with ability to remain calm, pleasant, and helpful under pressure and stressful situations
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard
- Good time management skills with ability to prioritize and handle multiple tasks
Job Duties
- Greets patients/family members with a smile and pleasantness.
- Answers all incoming calls quickly and with a pleasant voice, always identifying self and hospital name clearly.
- Directs patients and guests to appropriate area.
- Reviews census to have knowledge of patient's location.
- Verifies and registers vendors per policy.
- Reviews all codes regularly and be ready to call codes as directed or per policy.
- Pages/beeps as per policy, including but not limited to providers on call.
- Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Individuals who reside in and will work from the state of Colorado are not eligible for remote work position .
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the
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