• Dealing with incoming calls to the department
• Taking payments over the telephone
• Handling queries and enquiries where appropriate
• Providing support to the team
• Running cases efficiently and cost effectively and within strict service level agreements as required by the client
• Dealing with clients and third parties in a professional manner, maintaining close and regular contact, as required
• Assisting with monthly billing, all client specific billing and other related financial administration
• Carrying out legal research in relation to liability disputes, case law and technical areas of insurance law
• Maintaining good file management, including electronic archiving and filing
• Dealing with clients and third parties, in a professional manner
• Supporting the team with processing claims from initial instruction through to, and including, all methods of enforcement

What you'll need:

• Previous telephone experience of dealing with customers/consumers, ideally from a collections environment
• A willingness to learn the legal and enforcement process
• Confidence with IT skills, particularly Microsoft Word and Excel
• Previous experience in using a case management system
• The ability to work well in a team and develop good working relationships with colleagues and others
• A desire to exceed client expectations
• Good communication skills and telephone manner with the confidence to liaise openly and clearly with colleagues and clients
• The ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail
• To be able to demonstrate flexibility, initiative and confidence in your own ability
• Be highly enthusiastic, willing to go the extra mile and be happy to go beyond the job description
• Be respectful towards others and have a positive, willing and ‘can do’ attitude
• Be keen to learn, interested in driving your own career progression and be proactive in taking ownership of this

How we work

We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Bristol, Edinburgh, Leicester, London, Lincoln, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will be a combination of home/office based with travel as required into Birmingham or Stratford upon Avon hubs

Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
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Equal opportunities

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

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Job Type: Full-time

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