Topcoder Director of Operations Job at Wipro Limited
Overview:
ROLE SUMMARY
The Customer Success Lead needs an action mindset, is excited by the idea of quickly scaling globally, helping to bring new products to market, and thrives in a bold, fast-moving, transparent, values-driven team and company while enabling both customer and company success. Roles & Responsibilities:
ABOUT TOPCODER
At Topcoder, our purpose is to unlock the potential of the global workforce. We do this by embracing a competitive open innovation model to build premier grade IT solutions that solve our clients toughest problems. As a part of Lab45 (Wipro’s visionary space for developing ground-breaking solutions to foster and accelerate ideation), Topcoder is pioneering the way work gets done. Topcoder offers competitive programming, freelance gigs, and opportunities to our 1.6M community by connecting them to some of themost high profile clients in the world. Over the past two decades, Comcast, Google, Harvard, Microsoft, NASA, SpaceNet, T-Mobile, US Department of Energy, Zurich Insurance, and more have put their trust in Topcoder, and our community, to develop industry leading solutions. Join us in our mission to unlock the potential of the global workforce!
ROLE SUMMARY
We're looking for an experienced Customer Success leader to build and lead our Customer Success function and teams. You are responsible for bringing your strategic vision and innovative approach to lead critical customer-facing teams at Topcoder. Reporting to the Head of Operations, the Customer Success Lead plays a key role in driving customer success & value with on-demand talent models. This includes product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Topcoder’s customers.
The Customer Success Lead needs an action mindset, is excited by the idea of quickly scaling globally, helping to bring new products to market, and thrives in a bold, fast-moving, transparent, values-driven team and company while enabling both customer and company success.
RESPONSIBILITIES & DUTIES
- Building, leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team
- Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
- Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
- Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our range of customer segments
- Build an organization to support customers from onboarding and training through to long-term transformations
- Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
QUALIFICATIONS & SKILLS
- A true love for customers
- Demonstrated progressive experience in a Customer Success and/or Professional Services leadership role. Sales experience will also be considered
- Experience building and managing teams in a fast-paced, dynamic environment
- Ability to move quickly and iterate
- A strong customer advocate with the ability and willingness to engage directly with customers
- Ability to communicate well with individuals, teams, and partners
- A track record of developing and mentoring great talent, and building and motivating high achieving teams
- A data-driven decision maker, with a willingness to experiment and iterate
- Effective and productive collaborator to drive cross-functional initiatives
- Empathy, humility and listening skills
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