We are looking for people with high energy and a great attitude to join our team! If you have superior customer service skills, a welcoming and friendly demeanor, excellent personal appearance standards, and the ability to engage with customers. We want to meet you!

With locations throughout RI, MA, and NH we expect to continue growing our Seasons brand and our new Corner Market Cafes for years to come. We are committed to exceeding customer expectations every day! We are family-owned and offer a work/life balance with great benefits, a positive work environment, and a management career path!

Seasons Corner Market partners with local vendors, and well-known brands, to provide our customers with fresh and premium local products across all our locations. We’re always fast, fresh, and friendly! Join our team and see why we make a difference in the communities we serve!

Tow Operator/ERS Tech (Emergency Road Service)

You must be 18 years or older to apply.

SUMMARY STATEMENT:

Tow Operator must provide excellent customer service while performing emergency road service, towing, accident recovery, police impound towing, and/or abandoned vehicle recovery using assigned truck and towing equipment in a professional and safe manner. Perform timely and correct logging with dispatch of paperwork, daily reports, and/or other necessary documentation.

POSITION CONTINGENCIES:

Must consent to a criminal background check and be willing to submit to drug test.

RESPONSIBILITIES:

• ERS Tech duties dispatched include but are not limited to: changing or inflating flat tires, jumping vehicles with battery issues, delivering a few gallons of fuel to those out of gas, performing minor roadside repairs, performing lockout procedures for those customers who have locked their keys in their car, perform damage-free towing, perform accident towing and scene clean up
• Respond to calls dispatched for roadside assistance in a safe, timely, professional manner, free of accidents, injury, and damage as well as communicate ETA
• Communication with dispatch, co-workers, AAA, and law enforcement shall be professional and informative
• Trucks must be inspected prior to the beginning of shift. All necessary paperwork of truck and related equipment inspections are to be completed neatly and submitted in a timely manner
• Fill fuel at end of every shift
• Maintain service vehicle and equipment in good safe working order, truck interior must be spotless, exterior should be washed minimum once a week weather permitting
• Safe driving behavior is a must. Obey all traffic laws
• At the end of shift, secure the storage yard by ensuring yard is locked, keys are to be placed in the designated area
• Complete and turn in “Daily Driver Report” each shift. All related invoices and payments must be included too
• Perform other duties, including, but not limited to: cleaning trucks, office, shop, and/or yard as requested by management

SUCCESS FACTORS (KSAs):

The attributes listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of how to use necessary service vehicle, tools, and related equipment to provide service required by job
• Problem solver, have the ability to use reason even when dealing with emotional topics; adapt to changes in work environment; manage competing demands; able to deal with frequent change, delays, or unexpected events
• Customer service, manage difficult or emotional customer situation; responds promptly to customer needs; solicits customer feedback to improve service; professionally respond to request for service and assistance
• Ability to provide excellent writing and oral communication skills; work as a team; listen attentively; pay attention to detail; express concerns and issues with the entire team; knowledge and ability to complete necessary reports accurately and efficiently
• Dependability, follow instructions, respond to management directions, be punctual and keep commitments; complete tasks on time or notify the appropriate person with an alternate plan
• Safety and Security, observe safety and security procedures; determine appropriate action beyond guidelines; report unsafe conditions; use equipment and materials properly

PHYSICAL DEMANDS:

• Capable of lifting 50+ pounds regularly
• Manual dexterity
• Ability to work safely with hazardous chemicals and equipment
• Ability to bend, lift and reach repeatedly for extended periods of time
• Ability to perform repeated actions for extended periods of time

POSITION REQUIREMENTS:

• Valid driver’s license and CDL for weight of vehicle assigned
• Provide a copy of current medical card in compliance with Federal Motor Carrier Safety Regulations
• Possess basic mechanical aptitude

East Side Enterprises Behavior Standard: Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers, and management.

Incumbent must be able to work successfully with and for employees without regard to race, color, religion, sex, sexual orientation, national origin, age, disabilities, Vietnam-era, veteran status, or disabled veteran status.

*Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not intended to be interpreted as being all-inclusive.