Job Description:

Optim Health System is seeking a Traveling Support Specialist for our Dublin location.

Job Requirements:

Administrative

• Interviews patients and referring physician's office personnel via telephone to establish the reason for the office appointment request.
• Obtains demographic information about the patient in order to create a new account or update existing information on patients who have established accounts.
• Schedules appointment for the patient per a particular physician's or PA's scheduling protocol.
• Confirms the date, time, physician or PA to be seen and gives directions to a particular office location as necessary.
• Obtains referral information and referral numbers for each patient who has an insurance plan that requires a referral.
• Greets patients and verifies patient information is filled out completely.
• Copies insurance cards and ID and scans in to patient's chart.
• Enters insurance and demographics, when necessary.
• Checks referral numbers.
• Accepts X-rays and medical records for prospective new patients.
• Copies miscellaneous paper work for patients.
• Collects co-pays and outstanding balances from patients at the time of service.
• Processes payments via credit card machine, when necessary.
• Prepares charts correctly and put into bins for medical assistants.
• Balances cash drawer.
• Schedules follow-up appointments.
• Closes out patient encounters for each doctor/PA at the end of clinic.
• Maintains strictest confidentiality
• Places supply orders as instructed.
• Performs all other duties as assigned.

Clinical

• Escort patients to exam rooms and performs intake process
  • Intake includes all vitals, health history review, and quality measures
• Assist physicians with injections, casts-on/off, dressing changes, suture removals, minor procedures
• Complete forms, including but not limited too; FMLA, STD, W/C Status, Handicap parking requests, Wheelchair, DME etc.
• Performs scheduling procedures for clinic and surgeries
• Performs precertification procedures for in office injections
• Copy surgery papers including completing history and physical and consent forms
• Schedule depositions and physician meetings when needed
• Stocking and cleaning patient exam rooms and storage rooms
• Accurately and thoroughly document medical visits and procedures as they are being performed by the physician, including but not limited to:

• Patient medical history
• Procedures and treatments performed by healthcare professionals
• Patient education and explanations of risks and benefits.
• Physician-dictated diagnoses, prescriptions and instructions for patient or family members for self-care and follow-up
• Prepare referral letters as directed by the physician

• Ensuring all providers notes are closed and signed off same day (or within 24 hours)
• Returning patient phone calls
• Calling patients to notify of their lab, imaging, test, etc. results
• Completing any forms for the physician to review and sign off
• Understand MIPS and how to satisfy measures
• Complete prior authorizations needed for medications
• Pre-visit planning for upcoming clinics.
  • Including but not limited to; reviewing previous notes, checking on past referrals, reviewing imaging and preparing documentation for provider/midlevel.
• Performs scheduling procedures
• Handles phone calls, patient complaints, medications, etc.
• File hospital op notes and dictation, lab results, imaging results, etc. on the patients’ electronic medical record

Additional Requirements:

• High School Diploma
• Medical Assistant Certificate (Preferred)

Optim Offers:

• Competitive Pay
• Company Benefits
• Vacation, Personal, and Sick Time Off
• Holiday Pay
• 401K Plan