MOVE YOUR CAREER IN THE RIGHT DIRECTION!

Glens Falls National Bank & Trust Company is seeking an experienced

Universal Banker

This opportunity may be perfect for you if you have experience in:

Customer Service,

Sales, and

Account Management

ABOUT THE POSITION

In this position with our Glens Falls National Bank and Trust Company, you would be responsible for performing a complete range of services for customers including: processing customer transactions, opening/closing accounts, responding to inquiries, and assisting staff/supervisors with functions relative to the daily operation of the Branch. Frequently transitions between working as a Teller and helping customers on the Platform. Works with customers to identify needs and explain products/services with the goal of converting service opportunities into sales events. This position works in our Luzerne office.

Responsibilities Include:

• Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
• Process transactions accurately and efficiently; balance cash drawer and adhere to established cash limits, cash handling and check cashing policies.
• Meet with customers to discuss personal and/or business financial needs; open or modify accounts to address customer needs and maintain or expand customer relationships.
• Research customer questions and direct problem resolution to maintain customer relationships.
• Solicit new business, cross-sell Company products/services and support sales goals; actively participate in referral program by making referrals as appropriate.
• Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as applicable.
• Adhere to requirements pertaining to branch security, fraud prevention and Bank Secrecy Act; identify counterfeit currency and monetary instruments; adhere to Company policies and procedures.
• Provide training, support and guidance as appropriate to co-workers and customers.
• Act in Branch Manager’s absence as needed.

Qualifications:

• Associates Degree or equivalent experience required
• 4 to 6 years of customer service experience required; experience in a financial institution preferred
• Ability to achieve NMLS certification and Signature Guarantee certification

Skills/Knowledge Requirements:

• Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
• Quality problem-solving skills; ability to work independently and as part of a cooperative work team
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook; ability to work with other programs and bank-related software a plus
• Solid sales and referral experience; knowledge of bank and insurance products/services

ABOUT OUR COMPANY

We offer a pleasant work environment, career development opportunities, competitive compensation, and an exceptional benefits package. This position works out of our Luzerne office.

Glens Falls National Bank & Trust Company has been serving the residents and businesses in the Capital Region since 1988. We offer exceptional service and outstanding products, and we are proud of our commitment to the community through both charitable giving and volunteerism. You can rely on our knowledgeable staff for sound advice and quality customer service. We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.