Visitor Assistant FT Job at The Solomon R. Guggenheim Museum
SUMMARY OF POSITION
:
Working under the guidance of, and in coordination with their supervisors, the Visitor Assistant will take an active customer service role in supporting, engaging with and guiding visitors at the Museum.
SKILL AND EXPERIENCE REQUIREMENTS :
KEY RESPONSIBILITIES :
Duties may include, but are not limited to, the following:
WORK DEMANDS and ENVIRONMENT : : :
EDUCATION ::
REPORTS TO : : : :Associate Director, Visitor Experience
LOCATION :: 1071 5th Avenue New York, NY 10128
WORK SCHEDULE :: 40 Hours per Week, Schedule TBD
POSITION TYPE : : :Full-time, Non-Exempt, This position will become a position covered by a Collective Bargaining Agreement with Local 2110 UAW.
SALARY RANGE: : :$21 per hour
In accordance with the NYC Mandate, and Guggenheim policy, all Museum employees are required to show proof of fully vaccinated status (including booster) in order to work except for those with very limited legally-permissible exemptions (or approved for an exemption as a reasonable accommodation due to a disability, sincerely held religious belief, or pregnancy, or because you are a victim of domestic violence, stalking, or sex offenses).
The Guggenheim is dedicating itself to creating paths that lead to a more inclusive and diverse institution. We encourage inquiries from applicants who will reflect the plurality of our culture and our global audience. The Guggenheim does not discriminate on the basis of age, race, creed, color, religion, marital status, gender identity and/or expression, sexual orientation, veteran status, national origin or disability status.
Working under the guidance of, and in coordination with their supervisors, the Visitor Assistant will take an active customer service role in supporting, engaging with and guiding visitors at the Museum.
SKILL AND EXPERIENCE REQUIREMENTS :
- Experience in customer service, retail or museum environment preferred.
- Excellent organizational and time management skills.
- Excellent verbal and written communications skills, with strong attention to detail.
- Flexibility and the ability to adapt to changing priorities.
- Excellent attention to detail with ability to handle a fast-paced environment a must.
- Ability to be proactive, use independent judgment and initiative.
- Foreign language is a plus.
- Willingness to learn and adapt to new procedures.
- Computer skills with knowledge of Microsoft Office Suite
KEY RESPONSIBILITIES :
Duties may include, but are not limited to, the following:
- Deliver welcoming, knowledgeable, excellent customer service to create a memorable visitor experience.
- Adhere to all museum ticketing policies with regards to complimentary and third party issued admissions.
- Foster engagement by staying informed of daily activities relating to the iconic Frank Lloyd Wright building, permanent collections, and special exhibitions.
- Proactively adapt to change, be it changes within the museum or the changing needs of our audience.
- Encourage initial and repeat visitation while supporting continued engagement.
- Sell and redeem museum admissions using mobile technology or over the phone if necessary.
- Assist visitors in finding the correct queue when necessary for timed entry admissions/events. Verify if tickets have been or need to be purchased.
- Welcome visitors and inform them of museum policies, daily museum programming/activities, provide wayfinding instructions and encourage engagement through downloadable materials.
- Promote and sell museum memberships of various categories using knowledge of member incentives/benefits, openings, and special programs.
- Promote purchase of CityPASS when applicable.
- Assist with set up of outdoor signage, ticketing and queuing areas, prior to museum opening.
- Set up rotunda floor with daily signage and brochures prior to museum opening. Maintain Visitor Experience specific areas throughout the day to ensure all informational materials are readily available. Clear all areas for evening public/private events when applicable.
- Verify cash drawer at the beginning of each shift, count out at the end of each shift and maintain an accurate cash drawer throughout the day. Support Supervisor with research into overages and shortages.
- Assist Box Office and Education with ticketing for afterhours public programming.
- Assist Visitor Experience Coordinator answering/returning calls made to the museum's visitor information line.
- Attend and participate in departmental trainings and exhibition tours.
- Complete mandatory readings of educational, digital and press materials.
- Keep Supervisor informed of any visitor feedback, positive or negative.
- When dealing with negative feedback, provide an empathetic response and maintain professionalism.
WORK DEMANDS and ENVIRONMENT : : :
- Ability to stand for extended periods of time.
- Occasionally work may be conducted outdoors, exposure to varied weather conditions.
- Ability to work nights, weekends, holidays.
- Ability to lift at least 25 lbs.
EDUCATION ::
- High School Diploma or equivalent required.
- Associate’s or Bachelor’s Degree preferred.
REPORTS TO : : : :Associate Director, Visitor Experience
LOCATION :: 1071 5th Avenue New York, NY 10128
WORK SCHEDULE :: 40 Hours per Week, Schedule TBD
POSITION TYPE : : :Full-time, Non-Exempt, This position will become a position covered by a Collective Bargaining Agreement with Local 2110 UAW.
SALARY RANGE: : :$21 per hour
In accordance with the NYC Mandate, and Guggenheim policy, all Museum employees are required to show proof of fully vaccinated status (including booster) in order to work except for those with very limited legally-permissible exemptions (or approved for an exemption as a reasonable accommodation due to a disability, sincerely held religious belief, or pregnancy, or because you are a victim of domestic violence, stalking, or sex offenses).
The Guggenheim is dedicating itself to creating paths that lead to a more inclusive and diverse institution. We encourage inquiries from applicants who will reflect the plurality of our culture and our global audience. The Guggenheim does not discriminate on the basis of age, race, creed, color, religion, marital status, gender identity and/or expression, sexual orientation, veteran status, national origin or disability status.
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