Call Center Representative Job at Abacus
- Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests
- Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires
- Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
- Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
- Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
- Accurately documents all call information in case management system according to standard operating procedures
Job Type: Full-time
Pay: From $18.87 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Nashville, TN 37201: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: One location
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