ClearGuard Claim Representative Job at Ally Financial
General information
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
The Opportunity
- Adjudicate and/or adjust physical damage and mechanical claims for the ClearGuard product line. Assist with technical case handling and reviewing declines to dealerships.
The Work Itself
- Effectively communicate with dealerships to acquire pertinent repair information.
- Respond to inbound calls and written correspondence from dealerships to assist with case inquiries.
- Document customer interactions and decisions made.
- Communicate information effectively, keep appropriate parties informed.
- Consistently follow up on aging cases.
- Negotiate arbitrations within policy guidelines.
- Follow all internal, state, and UDAAP guidelines.
- May be responsible for case exceptions/special case approvals.
- Must be capable of acquiring P&C Adjuster state licensing.
- Other duties as directed by manager.
The Skills You Bring
- 2 + years' experience in automotive repair industry required if candidate has a HS diploma or equivalent degree. Associate's degree or Bachelor's degree in business or other related fields may be used as a proxy for the years of experience requirement.
- Strong mechanical and property damage background with ability to communicate effectively with dealerships to acquire pertinent information.
- Ability to negotiate and make quick decisions.
- Performs clerical, administrative and technically based activities and/or supporting tasks.
- Typically requires intermediate knowledge of Microsoft Office programs.
- Intermediate written and oral communication skills.
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation – or total rewards – extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
- Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
- Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
- Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
- Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
- Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
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