Client Success Manager (CSM)
We are Promevo! Promevo is one of Google’s top 10 partners in the world and we’ve won Google Partner of the Year four times. Promevo provides a client first mentality by understanding our clients’ needs and selling and implementing the newest solutions from Promevo and Google to meet those needs.
In addition to Google technology, Promevo's SaaS Platform (gPanel) provides our clients with a centralized user management interface providing administrators with visibility and control over all of their users' data and settings with its robust suite of security features. We walk beside our clients to help them achieve their digital transformation and infrastructure goals by also providing Professional Services such as migrations, custom app development, fast track deployments, and white glove services.
This is an exciting time to be part of Promevo as we are growing rapidly. If you have had success in driving growth and development in technology solution sales with clients, you may be the person we need to join our team as our Client Success Manager.
This individual will oversee customers through the full lifecycle (onboarding, ongoing management, renewal, up-sell) of post-sales functions for our enterprise accounts. The CSM role requires a mix of technical and business acumen, and is revenue-focused, with customer retention and account growth being primary objectives.
By joining the Promevo Team, you will find that our company culture is at the heart of our success. Promevo’s core values center around building trust, investing in care of each other, owning our work, respecting our differences, and engaging in positive attitudes. By living out these values each day, we build supportive teams that nurture development and growth, both individually and professionally.
Our Promevo team members are committed to living out the values below:
We are Promevo! Promevo is one of Google’s top 10 partners in the world and we’ve won Google Partner of the Year four times. Promevo provides a client first mentality by understanding our clients’ needs and selling and implementing the newest solutions from Promevo and Google to meet those needs.
In addition to Google technology, Promevo's SaaS Platform (gPanel) provides our clients with a centralized user management interface providing administrators with visibility and control over all of their users' data and settings with its robust suite of security features. We walk beside our clients to help them achieve their digital transformation and infrastructure goals by also providing Professional Services such as migrations, custom app development, fast track deployments, and white glove services.
This is an exciting time to be part of Promevo as we are growing rapidly. If you have had success in driving growth and development in technology solution sales with clients, you may be the person we need to join our team as our Client Success Manager.
This individual will oversee customers through the full lifecycle (onboarding, ongoing management, renewal, up-sell) of post-sales functions for our enterprise accounts. The CSM role requires a mix of technical and business acumen, and is revenue-focused, with customer retention and account growth being primary objectives.
By joining the Promevo Team, you will find that our company culture is at the heart of our success. Promevo’s core values center around building trust, investing in care of each other, owning our work, respecting our differences, and engaging in positive attitudes. By living out these values each day, we build supportive teams that nurture development and growth, both individually and professionally.
Our Promevo team members are committed to living out the values below:
- Build and Extend Trust – Show respect and listen. Do what you say you will do. Be transparent and dependable.
- Keep it Human – Invest in relationships. Show empathy. Do right by others. Take care of yourself, your family, and each other.
- Own It – Become an expert in your role. Own the outcome. Finish what you start. Answer for the results.
- Differences Make Us Stronger – Respect Differences. Seek to include different perspectives. Learn from each other.
- Attitude is Contagious – Be fully engaged. Take pride in what you do. Spread your positivity. Courage. Energy. Passion. Purpose.
Duties and Responsibilities
- Provide full service support and training for up to 100 clients
- Onboard clients on the Google and Promevo software and connecting their usage of the software with their specific business use cases
- Support clients in their efforts to optimize their content and execution, ensuring they are engaged and loyal
- Prepare and lead strategic QBRs with enterprise level customers
- Grow the portfolio by identifying potential upsell and cross sell opportunities within the client base and pursuing the opportunities from initial conversation through negotiation, and order fulfillment
- Drive business transformation through adoption, training, and development of best practices to continually grow incremental value for our customers
- Maintain client relationships to obtain product/service feedback and working with internal teams to ensure customer needs are met
- Contribute to the overall revenue growth goal of the client success organization by adding additional revenue mid-term and at time of renewal
- Become Google certified as a Digital Cloud Leader within the first 60 days of hire
- Uphold and demonstrate behavior consistent with our Core Values
Skills and Qualifications
- 2+ years of work experience as a Client Success Manager (or similar role) with a tech background (ie. Saas, Cloud, Professional Services, Tech implementation) in a B2B environment
- Experience working in the Google ecosystem; Google Workspace and Google Cloud experience is preferred
- Strong business acumen with ability to quickly understand drivers in the client’s business
- Proactive curiosity to solve problems and engage in solutions
- Demonstrated experience successfully leading and facilitating executive level meetings
- Exceptional ability to communicate and foster collaborative and positive business relationships internally and externally
- Highly organized, with the ability to keep others accountable and quarterback projects to satisfy the client
- Demonstrated experience managing up to 100 client relationships and growing their portfolio
What Promevo Offers
- Competitive base salary + variable compensation based on performance
- Hybrid or Remote Work Environment
- Paid major holidays
- Health, dental, and vision coverage
- Competitive 401k package with employer match
- PTO that supports a healthy work/life balance
- Training and Development opportunities that support career growth
Promevo LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.