Fragrance Guide - Atelier Beauté CHANEL, Soho Job at Chanel
$22.45 - $25.75 an hour
WHAT IS THE ATELIER BEAUTÉ CHANEL?
We are an open beauty
Atelier where guests can discover and explore new products, experiment with industry makeup techniques, and swap ideas with like-minded beauty lovers. With the support of the Atelier Team Community, guests will effortlessly create...and recreate...the best version of themselves.
Take a virtual tour
ABOUT THE ROLE
The CHANEL Atelier Fragrance Guide is responsible for facilitating the guest’s fragrance experience. They are the guest’s first resource for product guidance and has the primary responsibility for the guest’s journey. The Fragrance Guide is an integral part of the Atelier experience in which they are tasked with connecting the guest with the appropriate product that fits their needs and guiding them throughout their experience in the Atelier. This is an excellent opportunity for a creative i.e., actor/performer with the ability to memorize the details of the entire CHANEL parfum library and provide the Fragrance Discovery to each individual guest as their own unique experience.
POSITION RESPONSIBILITES
- Give a smile and warm welcome for every guest that enters the Atelier creating a true sense of belonging for all
- Support & assist guests as they navigate through the Atelier, encouraging profile usage, experiencing products, and generously offer to accommodate in any way on guest experience.
- Provides guests product knowledge, price, ingredients, usage, inspiration, provenance, recycling initiatives, booking of services and events, etc.
- Lead in providing virtual and in-person services support
- Share CHANEL’s unique philosophy and artisanal approach to fragrance
- Storytelling around the guest’s preferred scent(s) including composition, ingredients, inspiration
- Network & promote Atelier Parfum services with guests and local community
- Support, troubleshoot and document any guest profile issues
- Assist in pulling fragrance product in preparation for events or guests’ services
- Support in fulfilling guests’ orders with a high level of comfort in transacting sales using technology systems
- Package products purchased by guests in line with visual merchandising standards
- Support in restock and management of all guest amenities
YOU ARE ENERGIZED BY BEING:
A curious soul: While you love CHANEL products, you are a natural networker, who loves getting to know unique and diverse individuals, innately offering a high level of hospitality, inclusion and emotional intelligence.
A natural collaborator: You actively work with your peers in achieving goals and getting the job. No task is too small or too big, you are always willing to jump in and lend a hand.
A community-centric mindset: You create a sense of belonging for all, you have an eye for detail and love working with others to streamline processes to work more effectively together.
A relatable striver: You embody the revolutionary & transformative spirit of our founder, constantly improving and supporting the evolution of yourself and those around you.
An original: You take pride in bringing your whole self to work and are excited to share the things you love with others. and people love engaging with you about the world around them!
ABOUT THE TEAM
We are passionate. We create truly unique experiences each day, adapting and evolving our approach with intention, dedication, and agility.
We are in it together. We achieve our goals as a team, with compassion and accountability toward one another and our community.
We celebrate individuality. We express diverse skills, thoughts, and ideas with confidence and generosity as we cultivate our own personal sense of beauty and style.
We believe in CHANEL. Gabrielle Chanel pioneered the promise of beauty to empower anyone who seeks it. We dedicate our work to delivering on that promise.
ADDITIONAL REQUIREMENTS
- Passion for Fragrance and demonstrated passion for the beauty industry and skills in guest-centric fragrance experience.
- Excellent interpersonal, verbal, and written communication skills.
- Reliable team player who shows willingness to work a flexible schedule including nights and weekends.
- A multi-tasking pro who can flex between several focuses or projects at a time.
- Basic ability to use technology and curiosity to learn new systems
- High school education or equivalent required
The anticipated base salary range for this position is 22.45-25.75 per hour. Base salary is one component of the total compensation for this position. Other components [may/will] include additional compensation, benefits and perks.
Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:
Diversity and Inclusion
- At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Chanel Community
- CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
- Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.
Sustainability
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
Arts and Culture
- We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
Career and Leadership Development:
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Compensation
- Base salary, bonus potential and other forms of variable pay [may/will be] offered for this position
Benefits and Perks
- Flexibility
- Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K, pension and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
- Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
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