Front Desk Agent/Night Auditor Job at Comfort Inn by Choice Hotels
We are looking for an upbeat, personable person to work at the front desk. These would be first, second, and night shifts ranging from 7 am - 3 pm and 3 pm - 11 pm, 11pm - 7am. Must be flexible with hours.
Responsibilities/Duties
- Possesses knowledge of all hotel services.
- Greets guests courteously and registers guests into the hotel.
- Possesses knowledge of reservation and billing systems.
- Maintains and controls room inventory and availability.
- Possesses knowledge of the hotel's credit policies.
- Possesses knowledge of hotel products, rates, and special programs.
- Distributes guests' mail and packages.
- Conducts inventory of and restocks supplies.
- Completes "bucket checks" each shift.
- Completes checkout procedures for guests.
- Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
- Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
- Runs a detailed shift audit by employee, and balances daily work to computers.
- Maintains neatness of front desk work area.
- Completes shift check-list.
- Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor.
Additional Responsibilities
APPEARANCE AND GROOMING: All staff members are required to follow the guidelines set forth by the associate handbook.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos, ability to write simple correspondence, ability to effectively present one-on-one and small group situations to customers, clients, and other staff members of the organization and hospitality community.
MATHEMATICAL SKILLS: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: One location
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