The Bowen Group, a values-led, industry leader in telehealth, health communications, and wellness services and staffing is searching for an Instructional Specialist. This is a full-time position at the government site in Falls Church, VA.

Get ready to jump on board with the industry leader in the provision of wellness services to the military and veteran communities! The Bowen Group has an outstanding opportunity for a Instructional Specialist to join our team supporting the Defense Health Agency.

This position is contingent upon award of a government contract. Level up in your career and support the military community at The Bowen Group.

CORE FUNCTIONS
The specific contract daily activities include:

• Develops curriculum plans including courseware, educational materials, and production schedules to support classroom and online training of complex health benefits.
• Conducts Community Relations Management System training, in person or virtually, for the user community, to include registration, conduct, evaluation, and reports at least twice per quarter.
• Analyzes training needs, current courses, and policy and benefit updates to review and refresh materials on a regular basis.
• Conducts audience analysis to determine topics for educational campaigns and implements industry best practices to educate customers.
• Provides subject matter expertise in responding to inquiries/requests and development of courseware, ensuring accuracy, consistency, and timeliness.

Skills in:

• Collecting and analyzing customer requests, project goals and responses to project/task-related questions.
• Course design and evaluation.
• Assessing course products and deliverables.
• Preparing courses for distribution on a learning management system

Ability to:

• Identify learning needs and objectives.
• Develop course content in accordance with industry best practices.
• Leverage creative solutions to solve instructional or educational problems.
• Arrange and order learning objectives across the course curriculum.
• Consider the relative level of effort and benefits of potential actions to recommend the most appropriate one to accomplish the project task.
• Evaluate and monitor learner progress and feedback.
• Manage time to meet task milestones and deadlines.
• Use course authoring software and methodologies to meet learning needs.
• Ensure style guide, policy, and 508 compliance of all instructional products.

Perform other duties as requested

• Effective communication skills
• Self-direction
• Problem-solving
• Teamwork
• Attention to detail
• Organization

Project Management

• Plan, direct or coordinate the operations of the project team. Formulate team strategies, manage daily operations.

Customer Management

• Plan, direct or coordinate the distribution of deliverables or services to the customer. Coordinate contract requirements with the project team, determine the preferences of customers and monitor the progress of the collaboration.

Quality Assurance Regulation

• Support quality assurance programs. Support quality control policies and procedures through adherence to quality standards.

Education and Work Experience:

• Education: Bachelor's degree in instructional design or related field with 5 or more years of experience. Or a Master's Degree in instructional design or related field and 3 or more years of experience.
• Work Experience: 3-5 Instructional design or similar work.

Industry Knowledge:

• Theories and concepts of Adult Learning.
• Principles and processes for providing customer services, including needs assessment, meeting quality assurance standards, and resolving internal and external customer requests.
• Principles and methods for instructing and promoting products or services.
• Basic principles in design and human-computer interaction.
• Course authoring software available in the market.
• Administrative and clerical procedures in accordance with the company's best practices.
• Terms and concepts commonly expressed in the Armed Services and federal government.
• Microsoft Office familiarity.

Additional Requirements:

• Must be a U.S. citizen
• Must be able to obtain a favorable background check.

Benefits - We offer a comprehensive benefits package for Full-time Employees to include the following:

• Competitive Salary and Benefits
• Flexible schedules and teleworking opportunities
• Paid time off and holidays
• Health, dental, vision and life insurance
• Short and long-term disability programs
• Education reimbursement and professional development opportunities
• Traditional and Roth 401(k) plans with a generous employer match

The Bowen Group provides support to federal government clients. Some of these clients may require our employees to be fully vaccinated for COVID-19. Therefore, by applying for this position, you understand that you may be required to disclose your vaccination status as a condition of employment.

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.

The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@thebowengroup.com

Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.

The Bowen Group participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.