Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, and recently expanded our operations of transfer stations into Pennsylvania and Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial, and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling, and environmental services, while keeping focus on employee, customer, and environmental safety.

Operations Supervisor

Operations Supervisor is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Operations Supervisor oversees drivers and helpers and works with the Operations Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

PRINCIPAL RESPONSIBLITIES:

Safety

· Understand and provide leadership to achieve and communicate about safety goals and objectives.

· Work to remove unsafe conditions or situations from drivers' routes.

· Work with the sales team to identify and eliminate any unsafe conditions on new or existing customers

· Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.

· Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.

· Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

Customer Experience

· Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.

· Understand missed pickup goals and meet or exceed expectations related to those goals.

· Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.

· Interact with customers to solve and rectify any issues and improve the overall customer experience.

· Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Efficiency

· Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.

· Understand missed pickup goals and meet or exceed expectations related to those goals.

· Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.

· Interact with customers to solve and rectify any issues and improve the overall customer experience.

· Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Employee Engagement

· Create a collaborative, communicative team environment and drive employee engagement with the Company.

· Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.

· Perform other job related duties as needed or assigned.

Required experience and skills

· 1-3+ years’ supervisory experience preferred

· Experience from the transportation industry strongly preferred

· Driver’s license required, CDL preferred

· Extensive knowledge of OSHA and DOT safety requirements

· Proficiency in Microsoft Office suite

· Excellent communication skills

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Chester, NY 10918: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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