Off Shift IT Monitoring and Response Job at Voya Financial
Together we fight for everyone’s opportunity for a better financial future.
We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now
Get to Know the Opportunity:
The Off Shift IT Monitoring and Response is a key contributor in the success of managing Voya’s networks, systems and application availability. This is achieved by quickly resolving incidents by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
Please Note:
Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule.
This role will cover offshift hours from 10pm to 6am and be eligible for a shift differential.
The Contributions You’ll Make:
- Monitors the performance, availability and capacity of Voya’s network, computer systems and applications.
- Proactively recognize, analyze, isolate and/or resolve documented hardware and software problems utilizing a variety of tools and techniques.
- Properly escalate incidents in a timely manner per support guidelines and procedures.
- Participates in the collection, analysis, and trending of various metrics for internal reporting
- Ability to gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations.
- Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
- Liaise with L2 support groups and/or development groups to collaborate on the resolution of incidents.
- Incident bridge stewardship in support of timely resolution of internal issues.
Minimum Knowledge & Experience:
- At least 3 years’ experience in a technical support or similar role
- Solid understanding and technical experience with monitoring tools like Dynatrace, Foglight, SolarWinds, Insight, and cloud based monitoring tools
- Good communicator with a natural aptitude for dealing with people.
- Knowledge in basic networking configurations including diagnostic skills
- Basic understanding of Linux and Windows Operating Systems.
- Strong analytical skills and able to collate and interpret data from various sources
- Ability to work flexible hours.
Preferred Knowledge & Experience:
- Ability to work on multiple priorities and/or projects simultaneously.
- Strong computer skills and the ability to effectively communicate through various collaboration tools.
- Problem-solving abilities and ability to meet reasonable deadlines.
- Ability to build positive and collaborative relationships.
- Ability to work with little supervision and work on a team.
- Ability to effectively communicate in both written and verbal forms to audiences at all levels of the organization.
#LI-MO1
#DICE
Compensation Pay Disclosure:
Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.
The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.
Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
$99,710 - $124,640 USD
Be Well. Stay Well.
Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.
What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
At Voya, we have identified the following critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations
We are committed to maintaining a diverse workforce. This commitment governs all decisions related to employment, including selection, development and compensation. It also includes an employee’s request for reasonable accommodation. All employees will be treated in a manner free from discrimination or harassment. Voya is committed to providing equal employment opportunities for persons with disabilities, including reasonable accommodation when needed.
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