Title: Patient Care Coordinator

FLSA Status: Full Time / Non-Exempt

Reports to: Practice Manager

Pay Type: Hourly

Pay Range: $15.00 - $17.00, depending on education and experience

Pay Frequency: Bi-Weekly

Skylight Health Group:

We believe that affordable care should be delivered the way it used to be – highly accessible with uncompromising quality. We are a multi-specialty provider that strives to deliver integrated medical services with compassion and care.

Job Description:

The Patient Care Coordinator responsible for greeting patients, collecting forms, verifying insurance, activating patient files, and moving patients through a predetermined protocol when they check in to be seen at the Urgent Care or Family Medicine Clinic.

Essential Job Duties and Responsibilities:

Greeting Patients / Obtaining Information

• Greet incoming patients in a friendly and professional manner.
• Instruct patients to complete paperwork as defined in the Front Office Manual.
• Obtain complete and accurate information from the patient for billing and demographics purposes.

Phone Duties

• Answer all incoming calls in a friendly and professional manner.
• Answer all incoming calls before the third ring.
• Communicate accurate information in a friendly and professional manner.
• Route calls to the intended recipient timely and accurately.

Administrative Duties

• Ensure that the patient’s visit is smooth, billing can be processed timely and accurately, and front office remains clutter free and organized.
• Collect co-pays at the time of the visit and in accordance with patient insurance guidelines.
• Ensure medical notes to the patient’s primary care physician are faxed timely.
• Ensure the front desk and lobby are clean and maintained in a professional manner.
• Communicate with patients to explain insurance deductibles, co-pays, and co-insurance.
• Prepare cash deposits.
• Maintain patient confidentiality in accordance to policy, procedure and HIPAA requirements.
• Coordinate when necessary and attend meetings as requested.
• Other duties as assigned/identified.

Company Specific Software

Learn and apply company specific computer programs and software utilized for business purposes, including, but not limited to:

• MS Excel Spreadsheets, MS Word Documents and MS Windows OS.
• Electronic Medical Record System.
• ENS, utilized for insurance verification.
• CHCPF, utilized for Medicaid insurance eligibility verification.
• Credit Card Processing.

Education and Experience:

• High School diploma or equivalent, required.
• One (1) year medical office or healthcare facility experience preferred.
• Good computer skills including proficiency in Microsoft Office applications, email, basic internet usage; including word processing, spreadsheet, database, and business correspondence.
• Proficient knowledge and understanding of HIPAA guidelines and applicable State/Federal regulations pertaining to the healthcare industry.
• Ability to use good judgment in dealing with proprietary and confidential matters.
• Excellent organizational and time-management skills. Must be detail oriented.

Supervisory Responsibility

None.

Physical Demands / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Bloodborne pathogen: A – Works in a clean, well-lighted, smoke free environment.
• Bloodborne pathogen: B – If involved in clinical contact.
• Fast-paced clinic/office work environment.
• Working hours vary, with flexibility due to unexpected changes in schedule and emergencies.
• Requires occasional travel, including overnight travel and weekend and/or evening work.
• Presentation of technical material in group settings required occasionally.
• Mid to high-level stress.
• Requires sitting for long periods of time (occasionally).
• Requires frequent walking primarily on a level surface throughout the workday.
• Requires reaching continually throughout the workday (mouse, keyboard, telephone).
• May be required to lift, push, pull and/or carry up to 50 pounds for files/equipment on a regular basis. Proper lifting techniques required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Hours:

Mon - Fri 8:00 am - 5:00 pm

Travel:

None.

EEO Statement:

Skylight health is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, genetic information, marital status, military or veteran status, or any other status that is protected by federal, state and / or local laws.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• Clinic
• In-person
• Private practice
• Telehealth

Ability to commute/relocate:

• Longwood, FL 32779: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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