Remote Customer Service Representative

Shift One is currently looking for several Customer Service Representatives on first shift. We at Shift One are a job marketplace connecting frontline professionals directly to employers for contract and permanent opportunities. We are focused on making frontline work better one job at a time - for our professionals, for customers, and for partnered employers. This is an exciting opportunity with growth potential!

Available shifts:

• Schedule A is Monday to Friday, 7:30 AM to 4:00 PM
• Schedule B is Monday to Friday, 9:30 AM to 6:00 PM
• Schedule C is Sunday to Thursday, 8:30 AM to 5:00 PM

Responsibilities of the Customer Service Representative

• Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customer
• Make outbound calls to book and confirm existing and potential customers to book the dispatch board to full capacity
• Selling services to consumers who call customer service. De-escalate situations involving customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies
• Prepare call performance reports. Manage call performance
• Maintain database by entering information on every call

Requirements of the Customer Service Representative

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility. Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy. Phone skills, including familiarity with complex or multi-line phone systems
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
• Ability to speak multiple languages, especially those common among callers

Compensation for the Customer Service Representative

• Starting base pay is $16.00 to 18.00 / hr., depending on schedule & role
• Overtime is also available
• Weekly pay
• Paid Time Off (start accruing time immediately)
• 7 Paid Federal Holidays and 1 Floating Holiday
• Health, Vision and Dental Insurances (coverage starts on Day 1!)
• Apply today!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay

Work Location: Remote

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