JUSTIN is an award-wining winery and fine dining establishment in Paso Robles. It’s our pleasure to share that the 2022 MICHELIN® Guide California awarded The Restaurant at JUSTIN a coveted MICHELIN Star – one of the culinary industry’s highest recognitions – as well as a MICHELIN Green Star for its sustainability practices, making JUSTIN the only California winery to receive both a MICHELIN Star and a MICHELIN Green Star.

JUSTIN is seeking a Reservation Sales Manager who is passionate about enhancing the guest experience.

The Reservation Sales Manager is responsible for guest communication, including inbound/outbound calls, email, etc. for JUSTIN Vineyards & Winery, Landmark Vineyards, and Lewis Cellars. Ensures that all forms of communication are clear and succinct, with a focus on enhancing the guest experience and increasing sales/booking conversion.

• Promptly answer the telephone using a positive and clear voice. Graciously receives guest communication, offering appropriate suggestions – follows up as needed
• Promptly respond to guest emails and text messages with proper verbiage and answers
• Lead a team to deliver unparalleled customer service
• Manage guest feedback in an appropriate and timely fashion
• Create processes that grow the business
• Maximize profit by upselling experiences
• Build strong relationships with guests and wine society members
• Track and report on guest feedback, with a business development mindset
• Assist senior leadership with planning and budgeting
• Work hard to fully understand guest requests, and responds with appropriate actions
• Have a deep understanding of local attractions, including wine tours, tastings, events, etc. and uses this information to enhance the guest experience
• Promptly completes the reservation process for multiple outlets and events by inputting and retrieving information from a computer system, confirming pertinent information
• Remain calm and alert, especially during emergency situations and/or busy days, serving as a role model for other associates
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and act based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation
• Maintain the VIP and tour calendars and bookings. Ensure all staff is aware of important visitors, private tours, etc.
• Complete annual employee performance reviews for direct reports
• Communicate effectively both verbally and in writing to provide clear direction and delegation to staff

• Two (2) years of experience in a hospitality or consumer facing role. Experience in the wine industry a plus
• Proven success working in a customer service position or industry
• Demonstrated strong ability to work well under pressure
• Ability to establish direction, obtain commitment and execute appropriate logistical processes
• Strong communication - speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and actively participates in productive meetings
• Possesses a problem-solving mindset —identifies and resolves problems in a timely manner and gathers and analyzes information skillfully and collaboratively
• COVID vaccination will be required for this position unless candidate has a legally valid exemption

Pay Range: $22.00 - $28.00 an hour. Final compensation will be dependent upon skills & experience.

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Opportunities for development and internal mobility
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice
• Company focus on wellness and health

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant-making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that's situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN's Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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