Resource Coordinator Job at Capital Staffing Solutions
Resource/Service Coordinator (Hybrid)
6 months+
Wilmington, MA
We are looking for a dispatcher who will be the front-line person who will receive the calls, taking information and dispatch technicians with the help of a team lead & additional resource coordinator. They have roughly 40 technicians on the team.
Summary:
Responsible for routine planning, coordinating, controlling, and directing activities of operational resources.
Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.
Major Job Duties and Responsibilities:
Coordinates service resources.
Assigns team members to project.
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
Inputs project location to system.
Generates Work Order Documents, dispatches technicians, and notifies customers.
Responsible for customer interaction/satisfaction.
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
Logs service start-up and service work requirements in job tracking system.
Flexibility to work overtime/weekends, as required.
MUST HAVE
High School diploma
1+ year of customer service experience (taking calls, relaying information, etc) – person must be well organized & able to work in a fast-paced environment
Working knowledge of office equipment and Microsoft Office products
Excellent communication skills (verbal & written)
NICE TO HAVE
HVAC background
Dispatch experience
Job Types: Full-time, Contract
Schedule:
- Overtime
- Weekend availability
Application Question(s):
- Will you now or in the future require sponsorship to work in the US?
Experience:
- customer service: 1 year (Required)
Work Location: One location
Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.