_Program Notes:
Department | Area |Team: Structures Division
Title: Technical Support Consultant (Level II)
REQ Type: Direct Hire
Start Date: ASAP
Length: FTE Role
Schedule: Monday to Friday, business hours
Location: Kennesaw GA
Location Note: 100% Remote | Onsite is available for local candidates
Salary: $70k to $80k
Interview Process: 1- initial video-meeting with hiring manager and team member. 2 - interview prior to offer with team members and peer managers_

Manager Notes: I manage a small team of support engineers and we are looking to add someone to our group. Our team works closely together even thought we work 100% remote. The teams support each other as we work on cases via google chat and biweekly meetings. We also have monthly meetings to review our support metrics and discuss trends or topics team members want to raise. We are looking for someone with an engineering degree, and junior level experience (1-3 years) in managing user support questions.

We Are Looking for A Technical Support Consultant, with an Emphasis on the Technical, To Join Our Services Team In The United States. This Is Not a Call Center - This Is a Team Of Professionals, Working Together To Help Engineers Get The Best Out Of Trimble’s Tekla Software Suite. This Is the Perfect Opportunity for Someone Who Loves Helping Others, Has Experience with Structural Design Software and Wants to Apply Their Structural Engineering Background to A Unique Role. Due To Continued Growth And expansion

Key Skills: (Must Haves)
1 – BS in Structural/Architectural/Civil Engineering or Equivalent, From an Accredited University

2 - 1-3 Years of Structural Engineering Experience in The Design and Analysis of Buildings

3 – Knowledge of Civil / Architectural / Structural Engineering Is Essential (This is NOT an IT Systems support role)

Your Main Tasks Will Include:

·Delivering High Level Technical Support to The Users of Our Tekla Software. Speaking To Customers on The Phone, By Email, Screen-Share And Answering Questions On Our Forums

·Answering Analysis and Design Questions as They Relate to Our Software and US Building and Design Codes

·Investigate Users Reports of Software Bugs and Feature Requests and Clearly Communicating These to The Development Team

·Building Our Knowledge Base by Writing Technical Support Content for The Tekla User Assistance Site

·Creating And Updating Online Training Materials

·Aid In the Installation and Licensing of Tekla Products

To Be Successful In This Position, You Should Have:

·BS In Structural/Architectural/Civil Engineering or Equivalent, From An Accredited University

·Professional Experience Using Structural Analysis and Design Software

·1-3 Years of Structural Engineering Experience in The Design and Analysis Of Buildings

·Strong Analytical and problem-solving skills

·Ability To Produce Clear and Concise Emails

·Fluent Written and Spoken English.

·Patient And Organized with The Ability to Multitask

·Ability To Work Independently and As Part of a Team

Job Type: Full-time

Salary: Up to $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote

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